Holiday Inn Express & Suites Houston SW - Galleria Area

호텔은 610번 고속도로 옆에 위치해 있어 도로 소음을 고려해야 합니다. 출퇴근이 그리 편리하지 않습니다. 입구와 출구에 저속으로 통과해야 하는 구덩이가 있습니다. 구덩이를 지나면 평균속도 5,60도로 교통체증이 심한 610번길이다. 또한 휴스턴의 교통 체증은 상대적으로 거칠고 특히 호텔에서 빠져 나오기가 어렵습니다. 납치할 기회가 생기는 데 3분이 걸렸다.

Have stayed for 1 night. All okay.

環境：好好好好啊哈

服務態度超級差

I love Holliday Inn, will choose them if possible, the rooms are always nice and clean, breakfast is always very good , this location didn’t disappoint

I stayed at this hotel during my trip to Houston, which claimed to be near the Galleria. Unfortunately, this description was misleading as the hotel was nowhere near the Galleria area, which was quite disappointing. As for the hotel itself, it was a mixed experience. The common areas were well-maintained – they were clean and inviting, which initially gave a good impression. However, the room I stayed in was a different story. The room was in a state of disrepair. The most noticeable issue was with the flooring – the carpet was not only torn in several places but also stained, giving off an unkempt vibe. The tiles were another concern; broken tiles were a common sight, both in the entry and in the bathroom. The bathroom continued the theme of neglect. The toilet paper holder was hanging off the wall, and the sink faucet was barely connected, which made using it an unnecessarily challenging task. Even basic amenities like lighting were inadequate, with several burnt-out lightbulbs contributing to a dim and unwelcoming atmosphere. It was evident that maintaining the rooms was not a priority for this hotel. Overall, while the common areas of the hotel presented well, the room’s condition significantly impacted the quality of my stay. It was disappointing, especially given the inaccurate description of the hotel’s location. I would rate this hotel as fair to below average, mainly due to the poor state of the room. How this place got at 8.6 is mind boggling to me!!

I couldn’t even make the check in as the person at the desk told me they didn’t have water and that they didn’t know when this was going to be fixed, I asked if I could get a refund, and he said I would because this was an issue from the hotel, now is two weeks since then and I have no refund yet, neither a reply from the hotel or ******* to get my money back.

Large room size, very comfy bed and pillows. Front desk staff was very friendly and responsive. Breakfast was very good with excellent coffee. Bathtub drain needs to be better, we had to remove the plug to let the water go, it worked that way :-) The sink facet was wobbly but functional. Ironing board was missing, but was provided immediately upon request. In spite of these little things we had a great stay as the room was very clean/comfy and the staff was so friendly.

My spouse and I stay here often, and never really had any real issues. However, this most recent stay that we booked for three nights, we had a few problems. First, after our first night we discovered that our room had an ant infestation. There were ants all over our belongings, in our bag, and all over the desk/tv area. We went downstairs and our room was changed quickly BUT upon checkout we learned that we were charged for the room switch, when she cleared stated it would be for the same price. After calling them we were told that the money would be refunded BUT what an inconvenience..