엠버시 스위트 바이 힐튼 롤리 크랩트리

Great location and very friendly service. The hotel is clean, but the facilities are quite dated and could really use some modernization.

The friendliest staff anywhere!

早餐不錯， 衞生：乾淨 環境：態度很好

The rooms are set up around an indoor atrium which is covered but the hallways are open into this (like a motel set up). The atrium is not well cooled and gets warm, stuffy, and very humid during the summer. The carpets in this central area/hallways had a really dank smell (should consider replacing with indoor/outdoor carpet as I think the carpeting is rotting due to the heat/humidity). Once inside a room there was good AC, which offsets this dankness once you are in a room/suite. WiFi is slow. The rooms were comfortable otherwise with comfortable beds. We asked for an extra blanket and the one sent up was not clean (had toothpaste on it, disgusting)-- I have never had that happen before- we asked for another and as far as I know the second one was clean? Another couple who stayed with our group brought their baby. A pen was sent up by the hotel for them but no sheets for it. A couple of days later the baby's father placed her in the pen and moments after discovered baby chewing on a cleaning rag the staff had left in the pen (suspect it was hung over the side of the pen and then fell in and was left). I know they complained about this also. The hotel is convenient to Crabtree Mall and other things. All in all was comfortable enough to sleep ok. But due to cleanliness issues we won't be returning.

My 4 stars really go to Jaylen, Mika, and Ricardo! Also, the very nice people during the manager’s reception and breakfast time. The property needs to be updated. The cleaning staff are lazy and act like they can’t see hair all over in the bathrooms. This was both times that I stayed here. I had to ask for cleaning supplies and rags to be left in my room. I watched a man act like he couldn’t see the multiple hairs in the shower. Someone came into my room, moved stuff around but never cleaned it. Then, when I called to the front desk, the lady that they sent up to clean told me to leave and had an attitude. On my first stay, I was told the shuttle can’t take me to the airport or pick me up. That was a complete lie. My second time, I found out that the shuttle can do airport rides. Made me spend extra for Ubers when I did not have to order an Uber. I will not stay at this property again!

The property is beautiful. Free parking is a bonus. Convenient to the interstate.