프리미어 인 볼턴 리복 스타디움

Everything about our stay was excellent from Claire, who gave us information before our booking and sorted out an accessible room after we had booked, and then Gill who looked after us superbly both at breakfast in helping out when I needed to push my husband's wheelchair. She even helped when we were packing the car ready to go home. The accessible room was truly accessible. It was an excellent size with a large wet room. All was spotlessly clean. The bed was very comfortable. A flawless stay.

I have been using this hotel for a few months due to my work location being close by. I have trialled a few hotels in the area, but this hotel is far better than the rest. Offering fantastic customer service and ensuring every stay is a great as the last. Leanne has taken every step to make sure everything within our stay has been to the high standards expected and demonstrated on every occasion. Leanne clearly stands out by always delivering First Class Customer Service.

Upon arrival, I wasn't told that the tv in the room wasn't working and the replacement was waiting to be installed. As for the room they now only have 1 bedside table so you have a choice either rearrange the room or 1 person has to put there stuff on the floor. The reception staff on day of arrival appeared to be lacking front of house training & their ability to deal with simple requests was negligible.. For our 2nd day the male front of house employee was extremely condescending and patronising to myself when I asked about tables. He was aware that the room that we were in did not have a functional television. He asked when we was going out so he could get it fixed (something that should have been guaranteed for the arrival of guests) i found his whole demeanor and officious manner very insulting & he seemd to be.more concerned about costs for the business than customer service and satisfaction. If it wasn't for out logistics of our stay in Bolton we would have moved hotel. After this experience, we will not return to this particular branch of the Premier Inn business

When we arrived the sanitary bin in the bathroom hadn’t been cleaned and although we booked a triple/family room which I had confirmation for. we were given a double room meaning someone had to sleep on the sofa bed instead for 3 nights which wasn’t comfortable.

An absolutely fantastic experience at this hotel with amazing staff! Leanne always make every effort in all aspects of our stay. She is always focussed on improving the guest experience. This includes a full dedicated and committed service during breakfast to ensuring all rooms are presented in the optimal condition. Leanne is a huge asset to this business and is clearly hugely engaged in achieving her, and the business’s full potential. Thanks Leanne

Lovely hotel. Really friendly staff.. Gill & Lorna are always smiling and always made me laugh.. rooms are very clean and the hotel is in an excellent location. Near to shops train station cinema and Bolton Football ground. Would definitely come back and recommend to others