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Sewage in the lobby for our entire stay Housekeeping only came once Failed to apply $90 credit Food awful Staff unhappy Terrible location

I had a great time staying at the Crane Resort with friends. Our suite was spacious, clean, and well appointed. We had a suite with a pool and nice patio to relax and take in the beautiful property and the ocean. The property is beautiful and easy to navigate. The staff was friendly and was always eager to help. I want to give a special thanks to Laijai for a smooth check in process, to Anthony and Donna for providing assistance throughout our trip, and to Chaunte from concierge. The food at breakfast was delicious and had some good options to choose from but the service very slow if you order a la carte. The property is somewhat secluded, and you have to take a taxi if you want to experience local cuisine and activities. All in all, this was a great vacation, and I would definitely go back.

Excellent service and friendliness from every employee through the resort that we encountered. A special shout out to Shaquan at the front desk who was extremely attentive and helpful during a very busy check-in process.

This is an excellent resort. I would stay here again in a heart beat. It is away from the hustle and bustle of the city but everything on the island is easily reachable from here.

The crane is a very nice property that isn’t crowded. The staff was very helpful and friendly. The room was spacious and clean. The crane is on the expensive side though and not necessarily worth it. Food was generally good but quite overpriced. The beach was unuseable on almost all days due to the seaweed. And the hotel is located on a part of the island that isn’t close to much else so taxis were very expensive. We would stay again but only at a discounted price.

We stayed in one of the private residence suites at the Crane . I’m not sure who was at fault the Hilton or the Crane itself in addition to the owners of the suite. We had no AC in living quarters, And only portable AC in our bedrooms that barely kept it livable. I had no water supply to my bathroom sink on arrival. All the appliances were cheap as dirt.. The sofa bed was disgusting. The cushions fell inside the frame when you sat on it .The base of the beds were uncovered, and very dirty. The pillows were filled with squares of hard foam .. unbelievable that someone would think you could sleep on this. the lights around the perimeter of the penthouse lounge did not work. Many of the pictures had been removed from the walls. Only hangers hanging there. There was no coffee table to put any drinks on.. the furniture was very outdated ,uncomfortable .. cheap cheap cheap…if they try to put you in suite 5144 run for the hills!!! I can’t believe an owner would furnish a supposedly luxury suite like this and I can’t believe the Crane or Hilton did not inspect this unit and not rent it .It was disgusting and a waste of money. Ruined our whole trip.