빌라 HM 팔라파스 델 마르

Zimmer sind mit dem Nötigsten ausgestattet - Mexikanischer Standard, Dusche zum Teil mit wenig Wasserdruck. Matratzen super, das Frühstück ist sehr fettig, viel frittiertes, für uns eher ein Lunch. Da geht auf jeden Fall mehr.

DO NOT STAY HERE! HORRIBLE EXPERIENCE! NO WATER. Our honeymoon at HM Palapas del Mar was an absolute nightmare. Despite Holbox being a beautiful place, our stay was ruined by the hotel’s complete lack of professionalism and basic infrastructure. The most serious issue was a severe water shortage. The hotel left us without water to shower or use the toilet. Management's excuse of a "government problem" was a blatant lie. A maintenance employee privately confessed the truth: the issue is internal. The hotel shares a single, small water tank with its sister hotel, Palapas del Sol, and the system simply cannot handle the demand. This happened during the low season; I can't imagine the chaos during peak season. The hotel's "solution" was appalling and showed zero guest focus. They essentially told us to leave, offering to refund our remaining nights. The lack of care was shocking. As if the water issue wasn't bad enough, we even found a cockroach on my toothbrush. The water problem was so severe that even a pest in the room felt like a minor inconvenience. After leaving HM Palapas del Mar, we moved to Casa Tortugas and had no issues with water or services whatsoever. This proves the problem lies with the HM Palapas del Mar's mismanagement, not the island itself. If you value basic comfort, like having water to shower and use the restroom, do not stay at this hotel. The beauty of Holbox is not worth the headache and disrespect you will find here.

First trip to Holbox. The hotel was nice, our room was ready upon arrival. We were given RM 51 which was an upgrade which included a private plunge pool. Also, for being an ******* member we received a bottle of Champagne. The property is pretty, the decorations are also nice. The plunge pool was nice to have and they cleaned it daily for us. The room had a great AC and the bathroom had plenty of hot water and water pressure was great. That’s not always a given on an island. We did the all inclusive, not the upgraded one. The mixed drinks were always really good and we had several, we didn’t even notice the well liqueur they were so good. The waiters and bartenders were great. We even had great service at the beach. You can order off the snack menu at the beach. The steak and chicken they use for the fajitas and nachos is so tender and flavorful. The Ceviche was fresh and really good as well. The breakfast buffet had plenty of options and we chose to eat out for dinner. The neighboring restaurant Parador 33 was delicious. Best meal of the trip. It’s an Argentine Steak and seafood place. The Octopus Carpaccio was to die for and so was the steak. The staff were super friendly. The taco stands in town are also fabulous. It was a great trip. I only took off 1 star because the shower and sink had some draining issues, but it wasn’t that big of a deal for us. We also had massages by Alma in the sister hotel. It was fabulous, and the price was fantastic.

Such a beautiful spot for a reasonable price right on the beach! My wife and I came here for our honeymoon and we have no regrets! We partially loved the beach side drink and snack service included in the all inclusive package we got! Thought we’d get tired of mojitos but they were just so good! The food was excellent as well! Each day has a theme for the week we were there and all of them were very good! Our favorite was the BBQ and Mexican themes! The only thing we were disappointed with was the shower, the water pressure was sometimes non-existent and it took about 5 minutes to heat up which was kinda annoying… Overall, we loved our stay and would definitely come back again!

Meh.... several things determined my rating. The island was having water issues from the mainland so we were only allowed to shower, flush at certain times certainly not the fault of the hotel but wasn't fun. We had to wait 4 days for them to fix one of our shower heads and it ended up taking 2 minutes to fix it they are in no hurry to make something right. There are 2 pools, the main pool was not open for 75% of our stay and the other pool closed at 7 PM. The food is disgusting, I ordered a margarita pizza and it arrived with ceddar cheese, oregano powder and a crust I have no idea where it came from. Drinks and beach service were great. Great location, rooms are decent but the service overall except for beach service really could use improvement. Especially the service at the front desk.

Access to the beach is just a short walk across the street from the hotel. My daughter loved the pool in our room. Breakfast was good. The room was super clean.