세르 카사산드라

We were pleasantly surprised with this hotel. We booked the hotel on a whim - without knowing much about it or the island of Holbox, not knowing what to expect. The hotel was incredibly comfortable. We enjoyed the boutique furnishings. The interior design was relaxing and stylish. The massages were obviously a little more expensive then what you would find on the beach but they were professional and good quality. I gave it a 5 star not just because of the comfort and beauty, but because the staff went the extra mile for us. Im a vegan and wanted breakfasts that were as delicious and big as the meat eaters! They went out of their way to bring me wonderful dishes every morning. Tell the front desk if you're vegan and they will make special dishes every day. Thank you to the staff and management for all of your extra care!

We really enjoyed our stay at Ser Casasandra. The pre communication with the reservation was very reliable, friendly and guest oriented. The food at the restaurant as well as the beach bar is absolutely amazing! The majority of the service team is really nice and attentive. We liked the small and cozy vibe of the hotel and would for sure recommend it anytime. Only housekeeping could be a little better in terms of cleanliness of the bathrooms and rooms or outdoor area - absolutely not dirty, but they could be a bit more precise.

Excellent hotel. Very comfortable and spacious rooms. I lived the fact that it’s not a lot of rooms and they are well spaced out so you get the feeling of being separate to every other room (rooms don’t face each other). A great little pool for the kids to play in as well. The food quality in general was very good. And they were very helpful in organising trips for us around the island. The location is great. The beach is at the doorstep (excellent beach club), shops and restaurants are 5-10 mins walk away so is the down town. Really enjoyed the stay and would love to go back.

From the greeting at the beginning, the beautiful room, crisp cleanliness(despite nearby beach!) to the especially friendly and helpful staff we were thoroughly wowed by Ser Casasandra. We are already dreaming or returning!

Absolutely blissful! That’s all that’s needed to be said. Rooms glorious, beach setting amazing. Lovely and peaceful partic compared to Isla Mujeees! If you want to go on a fab tour book Enrique Medina tel: ************. @toursholbox_morgansparadise

WARNING: Customer service at this hotel does not match their pricing. I have emailed them 3x with a question and tried calling them. In none of these attempts did they respond to me OR answer their phones. I'm in the same time zone so that isn't the issue. It must be very nice for them to do such great business they treat their customers like this.