Premier Inn Saffron Walden hotel

No towels in room, ordered a streak in restaurant asked for medium it came overcooked when l complained to waitress she wasn’t least bit interested. Bar ran out of beer when ordering at dinner. Tried frozen fruit at breakfast still frozen rock hard. Our friends had to change rooms as toilet did not flush . Lots of lime scale in bathroom and very low water pressure. Have stayed premier inn many times but this has put me off for future stays.

My recent stay at the Premier Inn in Saffron Walden was, unfortunately, quite disappointing and fell far short of the usual Premier Inn standards I've come to expect. Upon arrival, there was no staff at reception, leaving us waiting around for a considerable amount of time. This is a basic expectation for any hotel, and it was a frustrating start to our stay. The issues continued into the restaurant. We felt ignored by staff who seemed to be deliberately avoiding eye contact. When we finally did get some attention, it was clear that the staff were unable to use the tills properly, leading to further delays and an overall sense of disorganization. Compounding these issues, we found some of the staff to be rude, which made for an unpleasant dining experience. Our room also presented several problems. The bed was notably small and uncomfortable, making it difficult to get a good night's sleep. To top it off, the body wash dispenser in the bathroom was empty, a minor but irritating oversight that adds to the feeling of a lack of attention to detail. Overall, while the location of the Premier Inn Saffron Walden might be convenient, the significant issues with staff availability, training, attitude, and basic room amenities made for a very poor experience. I hope these issues are addressed promptly to bring this hotel up to the expected Premier Inn standard.

Room was reasonable although we had to ask for a bath towel as they'd only given us 1. Food at dinner was poor. Very long wait to be asked what we would like as well as receiving the food and then finding it wasn't particularly good. Others were having the same problem. Will not return.

The room was comfortable and everything was what you expect in a premier inn (I stay in a lot of Premier Inns for my work) However, this site has the worst customer service of any other Premier Inn I have stayed at. Stay here because it's comfortable, but don't expect to be valued as a customer

Comfortable and clean room, very quiet, therefore not disturbed during our stay. Staff very helpful and gracious. We were greeted by Laura, who really is an asset to "Premier Inn". Laura and Jay looked after us extremely well, and accommodated our every need. Excellent value for money too. We would certainly stay here again. A huge thank you to Laura and Jay.

Stayed with my husband for an overnight stay and took advantage of the £26 meal deal offer, 2 course evening meal with a drink and unlimited buffet break. Wow what good value for money. Great selection and good food choices. Giovanna served us our evening meal she was a delight, funny, attentive and deserves a pay rise for sure. Even though she was busy she may sure everyone was happy and not kept waiting and did everything with a smile. I always love a premier inn, however I felt a little let down by this one, the room felt like they were not as clean as the ones I had previously stayed in. Stairwells needed hoovering. Bathroom had timescale. Just felt tired and not as inviting. Receptionist needs some customer service training. I felt her attitude to some people quite rude. Overall stay average