Connie N
2024년 7월 24일
The hotel was dirty, customer service was terrible, the elevator was broken, the breakfast was terrible and cold. When asking for a first floor room , I was denied and said they were all occupied by the robot , rude desk clerk. Had to carry my luggage up to 3rd floor. Halls and stairwells were filthy, not tub was so dirty I would worry about putting my foot in. The staff was not knowledgeable, helpful nor friendly. The rooms were clean and comfortable but the rest of the hotel was terrible. I have stayed there several times prior to this stay and never had a complaint. Not sure what happened , whether new management or other issues but was definitely dissatisfied and I rarely leave negative reviews.
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