호텔 유니코르니스

This is a small hotel in a very good location in the heart of the historic city of Eger. However, there are some issues that require attention and that in my mind do not make this a 3* hotel. The rooms are of varied quality, level 1 and 2 are more spacious and airy, levels 3 and 4 are basically attic rooms with no real windows and are rather poky. The hotel was advertised as having some wellness facilities, but these are now closed greatly reducing the attractiveness of staying here, at least for us. Rooms have air conditioning, refrigerator and wifi but otherwise the furniture and equipment are rather basic. It is the general level of hospitality and attention that leave a bit to be desired. In our room, the following problems occurred – (1) the bedside lamp did not work, (2) the cleaning was desultory, there were black hairs around the bathroom floor, (3) the shower was blocked, (4) there was no soap in the soap dispensers at either the basin, or in the shower. Further, the TV was the size of a laptop screen and practically impossible to watch from the beds. The hotel insists on everyone leaving at 10 am, right after breakfast, and this is really unreasonable. Having worked in the hotel business myself, it is obvious that cleaning cannot possibly start the same time in every room, and so the hosts should really show some flexibility in allowing some variations in check-out time, especially when it is so early. In other hotels we stayed in in Hungary hosts were happy to accommodate such request at no cost or inconvenience to themselves, and one would expect such gesture in a hotel focusing on hospitality.

I booked 6 rooms, we came to Eger with 12 people for a team building. The rooms were quite old, retro / old school. The rooms were clean. The hotel was in the city center, easily accessible. The staff was nice, check-in was quick and easy. The spa department was very bad: the jacuzzi fell apart and the jacuzzi water was dirty and sandy. For many of us, the breakfast was also disgusting, several day-old kind of bread and low quality food.