In August ’21 I booked 7 rooms for mid January '22. I have stayed at the resort many years ago and was excited to go again. I booked my room for 2 nights and the staff for 1 night. I got a call from the hotel midday on the Friday- as I was packing the car to go- to say they had only just saw my booking and that I couldn't have our Dinner/Awards where I had organized. I asked where we would be sitting, and the woman said that the restaurant was closed and there was many restaurants in the valley to choose from. I asked if she was serious, I said how long ago i had booked and that i had confirmed by email a month ago and everything was fine. i also said that i had tried to visit 4 times in the last month to check that everything was going to plan. Each time I went no one was in reception and didn’t answer the phone attached to the reception area and the restaurant was closed. I said we wouldn't be going the any other place and that they would have to organise something for our dinner. (I had 8 tubs of prizes, awards and gifts that i needed to take with me and having to organise transport for 16ppl would have been a nightmare) She told me to calm down!!!! Apparently, the Chef was in quarantine being a close contact. When i got to the hotel- they should be banned from using the word resort- the rooms were very average, the cleanliness was dubious, air cons barely cooled, the pool and pool area was dirty--- and went to check in, i asked what had been arranged? i was told that she had arranged for some else to come and cook- i joked and said are you cooking! (she did) The food was awful- steaks were cold and blue inside, Fish was hard and over cooked and the chicken just yuck. She then told me the chef had resigned a while ago. The same woman was also rude to my staff as they had to keep going to get their room cards reprogramed as they kept deactivating. Wish in hindsight we had gone somewhere else to eat as we all had dodgy stomachs the next day. Of all the places in Perth i could have gone, I wish I hadn't gone here- my staff still made it a great weekend and enjoyed themselves but the money I paid certainly was not worth the stay.
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