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We arrived at reception to be greeted by the friendly face behind the counter (always nice to see a smile after a long journey) after making it to the room we were really happy with the size and cleanliness of the room. The beds were super comfy and we all had a great night sleep. We had such a great stay that we will be back again without a doubt. Thank you to everyone.

Had an amazing sleep great staff friendly atmosphere. Rooms are very clean and well looked after beds are very compfy and well clean as well would recommend too anyone had a great nights sleep not too noisey and then had a great breakfast in the resteraunt next door .

Good location. Friendly staff. Easy check in and check out. Rooms were spacious and clean. Needs a little decorating but didn't affect my stay. No water glasses in rooms but staff were more than happy to provide some if requested. Decaffeinated Tea would be great but decaffeinated coffee was available.

Very clean nice and comfy have a brilliant night's sleep. staff are very helpful lovely. woman on reception (Amanda) is very welcoming. great location as i needed to catch ferry the next day and breakfast was great will definitely return in the near future

Most comfortable bed ever! Friendly team with a wonderful service ! Such a great time and had a lovely breakfast at the hotel. See you next time and defo worth staying at as it’s soo close to the ferry terminal! Megan and sue at the reception were brilliant 🤩

Booked for a night prior to an early ferry crossing the next morning. Arrived after an 8 hour drive to be greeted by Amanda and colleague on reception who were smiling, courteous and informative. Parked right outside which was great as we had a car full to the rafters. Room was large, lovely big towels, tea and coffee etc. We headed to the Mayflower for a drink with plans to then shower and come back down for food. Drinks were the same price as our local pub so no rip off prices. We spotted the £5 meal deal so decided to eat as we had not eaten all day and ordered a starter of mushrooms each and a main course. The mushrooms were lovely and a large helping, fish and chips were great as was the chicken burger. Total £16 for a starter and main course each, absolute bargain. We took 2 wine glasses to the room for a tipple before our early night. Bar staff were all lovely. We can’t comment on breakfast as we left at 6.30am. The only reason we gave 4 stars was that it’s a shame breakfast or even continental isn’t offered earlier as I’m sure a lot of people staying are also catching the early ferry, plus the receptionist in the morning when we asked if the port had any facilities just looked at us and said he didn’t have a clue. Surely if you live in Harwich and work near the port you should educate yourself on the local facilities so when paying customers ask you a simple question you can actually reply with an informative answer rather than a Neanderthal grunt!