Hotel am Vitalpark

Hotel am Vitalpark was built in 2008 and offers 130 rooms over 5 floors. Furnishings and decoration provide a nice atmosphere. Service is terrible, please read on. The hotel claims to have a gastronomic restaurant. What a joke! After a long day in the train we arrived at the station. No bus in sight and no taxi. There is no pickup service. We called the hotel and were advised to walk. After a 2km walk with our luggage we checked in. We were told that the restaurant has no a la carte, but an evening buffet. The bistro and café were closed. So far so good. We wanted to fresh up and go for the buffet. Immediately the receptionist told us that this was not possible, the restaurant was fully booked. He advised us to walk back into town. We were flabbergasted by such DDR type of service. The more as the restaurant was half empty. We regretted that we had a prepaid booking. We had a nice room with a good twin-bed, desk & chair, fridge, coffee & tea facility, 2 comfy-chairs, flat-screen TV, wardrobe & safe, a terrace with table & chairs, and a separate bathroom with toilet, washbasin & shower. All was clean. The hotel has inside & outside pools and a superb spa with 7 saunas, hammam steam bath, tepidarium, laconicum (dry warm resting room) and a fire place corner. The buffet breakfast is good and served with a nice variety: eggs, cold cuts & cheeses, bread & toast, cereals, fresh fruit, milk, yoghurt, fruit juice & preserves, rolls & croissants, water, tea & coffee. The spa and the room made our day. For the service hotel Am Vitalpark is to be avoided by all means.

Das Zimmer welches ich bekommen habe, ist ganz schön in die Jahre gekommen. Der Teppich ist extrem fleckig, das Licht was über die Fenster rein kommt geht nicht abzudunkeln. Das Buffet ist sehr überschaubar und wirklich kein Highlight, weder geschmacklich noch von der Anrichtung. Die Massage war nicht schön- es wurde gefühlt die Hälfte der Zeit meine Schulterblätter punktuell bearbeitet, ansonsten noch 3 weitere Bewehrungen ständig wiederholt. Keine Ahnung was das mit einer Rückenmassage zutun hat. Das Personal ist sehr freundlich.