Hotel Palacio O'Farrill

Great hotel, super friendly Staff who can not due enough., can highly recommend due to the location in the old part of Havana. The breakfast is varied to all taste. Will come again when I visit Cuba again.

Top marks for location, visual impact, cleanliness and room comfort.....low marks for atmosphere, service, food, maintenance services. Staff were mostly young and inexperienced and, although friendly and willing, lacked training and basic competencies. This was made worse by lack of supervision of management. Drinks and meals were difficult to obtain and it was luck if you got what was requested, due to lack of language translation. When we were there, there were only 3 out of 38 rooms occupied (4 people) and still the service was inadequate, although there were plenty of staff standing around with little to do. It took 3 days to get our broken room safe fixed, not a satisfactory situation.

El hotel es muy bonito,tiene una ubicación excelente,las habitaciones están muy bien presentadas y muy limpias,el personal nos trató muy bien y son muy educados.Me ha gustado mucho la experiencia,lo recomiendo gratamente

Excelente servicio y la comida increíble. El pavo muy rico y el postre de queso, nuez y melocotón sublime. Y para deleite de todos, dos cantantes que hicieron un show hermoso. Muchas gracias por recibirnos tan bien y hacernos sentir como en casa.