더블트리 바이 힐튼 해티즈버그(Doubletree by Hilton Hattiesburg)

All was good but the restaurant needs an update and better managing.

Room was not clean, trash was on the floor, the shower was stained and dingy. There was a crack in the wall close to the closet. The room appearance was not up to part.

It was okay. I did not get the traditional warm cookie upon arrival. When so mentioned it the next day the desk clerk seemed irritated that I asked about it. The shower was rusting at the bottom (outside). We had to ask for towels for a stay from Saturday to Monday. Seems that more than one per person should already be in the room as a standard

Only a single night stay, but we were very pleased with everything. My wife was disappointed that the pool was closed, but I suppose most never reopened after Covid. The room was clean and the bed was very comfortable. Everything was well maintained. I chose Doubletree from their photos as they had a more updated look than other hotels in the area.

Upon check the clerks were really slow.. seemed like they were more interested in getting some sort of paper work done than helping me.. The bed was too soft and the pillows were awful.. my Jed sunk into the pillow and I had to double it for any comfort..

I booked my stay in April. I got there and they didn’t have the type of room I had requested! I got a king bed for 3 people! The lady at the desk told me the manager tried to call me! That was a lie! She acted like she was getting me a room to accommodate us! Nope! So I went to Raina or Rena and she was super nice! Helped us with a room with fold out bed! She saved us!

I did not like this experience because the toilet had some issues and it took several hours for the front office to supply a plunger. This was unacceptable and I was extremely disappointed.

Staff was friendly but the tv didn’t work nor the refrigerator in my room. The staff was unable to provide another room because it was happening to many other guess. Staff did give us a complementary breakfast and apologized for the inconvenience.

Restaurant was staffed with one person so getting food or service was abysmal. This is the first Hilton I have stayed in where there was no free breakfast buffet. Rooms were not cleaned well and had an odd smell.