보코 라이스 힐 호텔 & 스파(voco Lythe Hill Hotel & Spa, an IHG Hotel)

Beautiful hotel and services

It was booked for a birthday gateway, and it was a brilliant trip. The hotel had a cake and a sweet message waiting in the room. The room itself was beautiful, warm, clean, and spacious. The food options were nice, with plenty of varieties to pick from. Spa was great too. Highly recommended if you want a quiet gateway. Thank you

Very much enjoyed our two night stay at New Year. Nice restaurant with great breakfast. Very well organised New Year event which was good fun. Decent size pool with sauna and steam room, we didn't try out the other spa facilities though. The hotel itself is deep in the countryside so it's a 5 minute drive to Haslemere for other dining options. Some lovely walks around the hotel, there's a nearby farm with horses. Only negative is part of the car park has big potholes, could do with resurfacing.

We stayed for 3 nights in a Lodge suite, the room was new and clean, however some signs of neglect around the shower room floor and cobwebs in the skylight windows, but overall good condition throughout, very quiet due to the position of the bedroom, no immediate neighbours either side, which was amazing given we were travelling with a toddler and were probably a bit noisy very early in the morning. The hotel has been refurbished fairly recently. All staff was friendly, the breakfast was very good, we ordered room service on one of the nights and the food was alright but it was a bit unclear how/to whom you order, more clarity would help. The pool area was good, pool water temperature was warm, the spa was fully booked, so we didn’t try it but it seemed busy. Waitrose 4 min drive away, convenient for some shopping. Plenty of parking. Some little issues like our room was never added to the breakfast list, so we had to explain every day, the room service instructions as mentioned above and some cleaning issues, but nothing that couldn’t be fixed easily, overall I would stay again.

Lovely overnight stay in a nice room with comfortable bed and bedding. However it was very difficult to find the spa in the dark, it wouldn’t be easy in the light unless you knew where you were going and which door to get in! Fabulous breakfast

The restaurant was closed so the choice was pizza or chips, 2 lengthy fire alarms at 3:00 and 3:30 due to a malfunction, half the stuff doesn’t work in the rooms , water either boiling or cold, sauna not working. Staff are extremely friendly but little they can do with such shabby managemebt

Beautiful hotel, great for a short break. Would be lovely for a wedding venue. Lovely clean, modern room with chic bathroom. Nice pool and spa area. Facial treatment with Theresa was one of the best I've ever had. Food great, especially breakfast. Only minor irritation was that we asked twice, once on booking and again at the table, for one person to have no cheese or butter on their Afternoon Tea, but it still came up with butter on..... And also we had to ask for plates (!) and sugar for the coffee....... Overall, a great stay.

One of the best hotels we have stayed in! Absolutely stunning grounds and great service, will definitely be returning!

Tested positive for Covid on day of visit. Refused to cancel reservation (or offer any alternative date or discount) and insisted over phone that it’s all fine to still come and no problem using all facilities. Zero duty of care or concern for their staff or other hotel guests. Used IHG hotels for a long time and used to be good, although cleanliness and customer service has really gone downhill recently. Would have real concern if you’re considering booking and in a med / high health risk category PS: I didn’t end up going to the hotel out of personal concern for their staff and guests, although a shame this is not their priority too