프로테아 호텔 바이 메리어트 하리스미스 몬트로즈(Protea Hotel Harrismith Montrose)

酒店很好，TRIP平台非常差的入住體驗。 我們疲憊地到達酒店，前台有我們的預訂訊息但是否認我們是預付款的，我出示我的預訂單，上面清楚顯示已預付全款且包含早餐，但是酒店電腦顯示的是未付款。沒辦法衹有另行付款辦理入住。 隨後聯繫Trip 平台，被告知Trip是通過第三方所謂合作伙伴預訂的,他們又聯繫了當地的合作伙伴，最終前台才確認收了我們兩次費用。 Trip客服隨後又打來電話，表示是酒店前台沒看清訂單，，而我完全不認同這種解釋。我清楚看到酒店的電腦顯示我們是未付款預訂。 應該是Trip當地合作伙伴沒有責任心所導致的。 另外就是酒店完全沒有餐廳，根本不提供早餐，凡是入住的客人都可以得到20%折扣的優惠券在旁邊加油站服務區的快餐廳購買餐飲，餐飲很便宜。而我們預訂的含早餐的住宿白白浪費接近200港幣。（ 我的收銀小票顯示，客房單價為1178ZAR ,而我實際付款的所謂含早餐的價格為627港幣）。

This hotel was a perfect stop on the way from Johannesburg to Durban. It is located at a major service center complex off the N3 highway with a 24 hour food court, petrol station and a Mugg N Bean restaurant on site. We received a welcome bottle of complimentary wine as Marriott Bonvoy Elite members and also a 20% discount voucher for Mugg N Bean breakfast. Definitely a positive stay overall.

Extortionately high price. While the hotel is clean it is in dire need of a renovation. It has no facilities and is really just a clean bed for the night. It does not warrant the high price. Entrance and downstairs fire exit was locked and I had to go to the upstairs fire exit to leave in the morning.

Convenient and safe stop on N3 as an overnighter. Staff very friendly. Room was clean but needs a little T&C especially the bathroom. No on site dining but next door is a 24 hr quick service food court and in the morning you get a 20% voucher for Mugg and Bean.

There are several restaurants right next door.