InterContinental Hanoi Landmark72 후기

숙소 답변: Dear valued guest,Thank you very much for your kind feedback.We are truly delighted to hear that you were satisfied with our service, room condition, and breakfast offerings. It’s wonderful to know that the night view from your room added to the enjoyment of your stay. Your intention to return on your next visit to Hanoi is the greatest compliment we could receive.We look forward to welcoming you back and creating another memorable experience for you.Warm regards,Thao DoQuality & Continuous Improvement Manager

숙소 답변: Dear MINJOO, Warm greetings from InterContinental Hanoi Landmark72.Thank you sincerely for your thoughtful and detailed feedback. We are truly honored to know that your stay with us was such a memorable part of your journey.Your kind words about Mr. Dat’s exceptional service and attentiveness mean a great deal to us. We are incredibly proud of his dedication and instinctive care, which helped ensure your safety and comfort. Stories like yours reflect the true spirit of hospitality we strive to uphold, and your recognition will be shared with Mr. Dat and the entire team as a source of great encouragement.We’re also delighted to hear that you enjoyed the views, the buffet offerings, and the overall service experience. Your comments about the depth of flavor in our cuisine and the professionalism of our staff—especially in comparison to other properties—are deeply appreciated.It is our greatest reward to know that we were able to contribute to such a positive and meaningful travel experience. Thank you once again for your generous praise and for recommending our hotel so highly. We look forward to welcoming you back in the near future and creating even more wonderful memories together.Warmest regards,Thao DoQuality & Continuous Improvement Manager

숙소 답변: 소중한 고객님께, InterContinental Hanoi Landmark72에서 따뜻한 인사를 전합니다. 소중한 의견을 남겨주셔서 감사합니다. 조식, 고요한 분위기, 아름다운 전망, 그리고 애프터눈 티를 즐기셨다니 기쁩니다. 따뜻한 말씀 진심으로 감사드립니다. 객실 위치, 특히 커넥팅룸 구조가 기대에 부응하지 못해 죄송합니다. 이로 인해 불편을 끼쳐드려 진심으로 사과드립니다. 다시 한번 저희 호텔을 이용해 주시면 커넥팅룸이 아닌 객실을 선호하신다는 점을 알려드리고, 최대한 배려해 드리겠습니다. 고객님의 소중한 의견은 저희 서비스 개선에 큰 도움이 되며, 더욱 편안하고 즐거운 투숙을 위해 다시 찾아주시기를 바랍니다. 감사합니다. Thao Do 품질 및 지속적 개선 매니저

숙소 답변: Xiaoyong 님, 소중한 후기 정말 감사합니다! 따뜻한 말씀에 진심으로 감사드리며, InterContinental Hanoi Landmark72를 랜드마크 지역에서 가장 고급스러운 경험 중 하나로 꼽으셨다는 말씀을 듣게 되어 더욱 기쁩니다. 특히 우아한 분위기, 넓은 공간, 그리고 하노이의 숨 막힐 듯 아름다운 전경이 기대 이상의 만족을 선사해 주셔서 더욱 기쁩니다. 고객님의 열정은 저희 팀에 큰 힘이 되며, 잊지 못할 소중한 추억을 함께할 수 있어 매우 기쁩니다. 곧 다시 찾아주셔서 다시 한번 최고의 경험을 선사해 드리겠습니다! 감사합니다. 타오 도 품질 관리자

숙소 답변: Dear valued guest, Warm greetings from InterContinental Hanoi Landmark72.Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your meal and found the 30% savings on food and beverage to be a valuable part of your stay.At InterContinental, we strive to offer not only exceptional service but also memorable dining experiences, and it’s wonderful to know that both met your expectations.We look forward to welcoming you back soon for more delicious moments and exclusive privileges.Warm regards,Thao DoQuality & Continuous Improvement Manager

숙소 답변: Dear Wenxinyidianer,Thank you for your wonderful feedback! We are thrilled to hear that you found our hotel excellent and particularly friendly for business travelers. It's great to know that you enjoyed the stunning views from our 62nd-floor reception and the gym on the 71st floor.We're delighted that you were satisfied with our breakfast offerings and the variety of nearby restaurants, especially the delicious pho.We look forward to welcoming you back for another exceptional stay.Warm regards,The InterContinental Hanoi Landmark72 Team

숙소 답변: Dear JiangSanity, Thank you for taking the time to share your generous review.At InterContinental Hanoi Landmark72, we aim to create dining experiences that are both refined and memorable. It’s truly rewarding to know that you appreciated the diversity of our breakfast buffet, from the fresh-pressed juices to the signature egg dishes and comforting Korean noodles. We’re equally delighted that your dinner experience, enhanced by our exclusive guest discount, offered great value and culinary satisfaction.We look forward to welcoming you back for more exceptional moments with us.Kind regards, Thao DoQuality & Continuous Improvement Manager

숙소 답변: 소중한 고객님, InterContinental Hanoi Landmark72에서 따뜻한 인사를 전합니다. 소중한 시간을 내어 의견을 공유해 주셔서 감사합니다. 저희 시설과 환경에 대한 고객님의 소중한 의견에 감사드리며, 전반적으로 만족스러운 경험을 하셨다니 기쁩니다. 고객님의 소중한 의견은 저희가 서비스와 상품 개선을 위해 끊임없이 노력하는 데 매우 소중합니다. 특별한 제안이나 개선할 점이 있으시면 언제든지 알려주시면 감사하겠습니다. 다시 한번 고객님을 맞이하고 더욱 즐거운 투숙 경험을 제공해 드릴 수 있기를 바랍니다. 감사합니다. Thao Do 품질 및 지속적 개선 매니저

숙소 답변: Dear XIAOSHUANG,Thank you very much for taking the time to share your experience with us.We are truly pleased to know that your recent visit to InterContinental Hanoi Landmark72 was both restful and rewarding. It is wonderful to hear that the overall condition and comfort of your room, along with our location’s accessibility to local services and attractions, contributed positively to your journey.Your generous recommendation is sincerely appreciated, and we would be honored to welcome you back for another exceptional stay in the near future.Yours sincerely,Thao DoQuality & Continuous Improvement Manager

숙소 답변: Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and found our location convenient, especially with the nearby Korean town adding to your comfort.We are also pleased that you appreciated our breakfast offerings, particularly the Korean cuisine. Our team strives to provide a variety of delicious options to cater to all our guests' tastes.Your kind words about our service are greatly appreciated. We are committed to delivering excellent service, and it is always rewarding to hear that our efforts have made a positive impact on your experience.Thank you once again for your feedback. We look forward to welcoming you back for another enjoyable stay.Warm regards,Thao DoQuality & Continuous Improvement Manager

숙소 답변: Dear valued guest,Thank you for choosing to stay at InterContinental Hanoi Landmark72 and for taking the time to share your feedback with us.We are truly delighted to hear that you were pleased with the warm and professional service provided by our team. Your kind words are a great encouragement to us and will inspire our colleagues to continue delivering thoughtful and attentive hospitality to every guest.We hope to welcome you back again soon for another memorable experience.Warm regards,Thao DoQuality & Continuous Improvement Manager

숙소 답변: 소중한 고객님께, InterContinental Hanoi Landmark72에서 따뜻한 인사를 전합니다. 소중한 시간을 내어 경험을 공유해 주셔서 감사합니다. 여러 문제로 인해 투숙에 차질이 생겼다는 소식을 듣고 진심으로 유감스럽게 생각하며, 고객님의 우려 사항을 해결할 수 있는 기회를 주셔서 감사합니다. 예약 불일치는 고객님과 제3자 예약 플랫폼인 Ctrip 간의 오해로 인해 발생했음을 정중히 알려드립니다. Ctrip과의 직접 소통을 통해 확인된 바와 같이, 호텔에 제공된 예약 정보는 1인 예약으로만 구성되어 있습니다. 이러한 상황이 불편하실 수 있다는 점을 이해하지만, 호텔은 외부 플랫폼을 통해 접수된 예약에 명시된 이용 약관을 준수해야 합니다. 또한, 소통 지연, 객실 청결 상태, 소음 등 고객님께서 겪으신 서비스 문제에 대해서도 유감스럽게 생각합니다. 이러한 문제는 즉각적인 검토 및 시정 조치를 위해 경영진에게 전달되었습니다. 불편을 끼쳐드려 진심으로 사과드리며, 저희가 추구하는 편안함과 세심한 배려에 대한 높은 기준을 충족하지 못해 죄송합니다. 인터컨티넨탈 하노이 랜드마크72는 최고의 서비스와 완벽한 고객 경험을 제공하기 위해 최선을 다하고 있습니다. 고객님의 소중한 의견은 저희의 발전에 매우 소중하며, 더 나은 환경에서 다시 찾아뵙기를 바랍니다. 감사합니다. 인터컨티넨탈 하노이 랜드마크72

숙소 답변: Dear 쥐포스, Thank you for sharing feedback following your most recent stay at InterContinental Hanoi Landmark72. I and the team are delighted to learn that you and your family enjoyed a wonder stay at our hotel during ***** New Year. We are delighted to hear that you enjoyed our facilities and found our staff friendly and accommodating. We are especially pleased that our Korean staff member made your stay more comfortable.Thank you for highlighting the convenience of food delivery options and the quality of our lunch boxes. We are glad you found them to be a good alternative.We look forward to welcoming you back for another enjoyable stay.Warm regards,Thao DoQuality & Continuous Improvement Manager

숙소 답변: Dear Valued guest, Thank you so much for your kind review!We’re thrilled to hear that you had a comfortable stay and enjoyed the convenience of our location. It’s wonderful to know that having access to the mart, restaurants, massage services, and bank within the building made your experience even more enjoyable.We truly appreciate your feedback and look forward to welcoming you back to InterContinental Hanoi Landmark72 in the near future.Warm regards,Thao DoQuality & Continuous Improvement ManagementInterContinental Hanoi Landmark72