Hanoi Golden Moon Hotel & Travel

The staff are excellent in their costumer service. They always check us on esp. To Jessica and the 3 others ( forget their names) help us book our halong bay and Ninh bình tour hassle free. Perfect location near to the Lake and St Joseph Cathedral and other tourist spots, a lot of coffee shops nearby and local street foods overall it was a pleasant stay. For sure I will be back again.

Had the strangest awkward experience - On the day of check out, the reception staff offered to pack breakfast, as we were leaving early to the airport. In the morning, when we saw the packed breakfast, there was very little in it. The breakfast area is right next to the reception. So, we went there and picked up some fruits. the chef inside bad mouthed in vietnamese and the junior immature reception person came and stopped me from taking fruits for breakfast, saying they had packed something for us to go and that's it. I had payed for the damn place and the breakfast !!! And was literally stopped from availing the service for which I had paid for. Quite a Shameful way to treat paying customers that chose to stay at the hotel. This is a below average break fast, in which fresh fruits were the only savior to begin with. This is a boutique hotel with 10 rooms and looks like they are trying to save money through different means, including employing uncouth staff, that probably come cheap. Another day, had another strange experience at breakfast. Breakfast closing time is 9:30 but they stopped refilling things around 9 am itself and were told that closing time is nearing !!

This hotel deserves all the best comments there is.. from the location, the room, the breakfast, and most specially the staff. Special mention to Mina and Minh (James) who were really on their toes in accomodating all the guests. Having been in Hanoi a number of times and staying at different hotels in the old quarter and Hoan Kiem area, I would say this is the best hotel so far.❤️

Spent a night here en route to Sapa. Booking directly with Jessica , the manager was seamless and cheaper than through some hotel booking platform. Jessica will assist you with all information you need through whatsapp and welcome us personally. Check in was easy and even served us welcome drinks and fruits. As most of Vietnam hotels , noise and poor insulation are common and Jessica allocated a room at the back with window. we have a very good rest here. The room can be a bit dated but its clean with all the amenities and a very comfortable king size bed. The location is also ideal as it is slightly off the tourist area but only few minutes walk to Ho Kiem Lake, which means it is much more quiet here. We need to leave early and they served us breakfast just before breakfast time-630am. Delicious omelette and some buffet items which is a plus as eating out here are longer cheap. Will definitely stay here again if in Hanoi.

Great boutique hotel with a nice personal touch just outside the busiest part of Hanoi. Nice, spacious and luxurious room with an excellent bathroom. Very friendly and helpful staff and a great rooftop breakfast area. Definitely recommended!