Hôtel Lumière Hanoi

We arrived at the property only to find out that we do bot have the booking and the custodian at the coffee shop who facilitates as a 3rd party contact to accommodate us cannot find a booking reference for us. 3 hrs later after finding another accommodation because we are a family traveling with a 5 yr old kid someone contacted us telling us that the building we will be stating has a power interruption that day and they found us another accommodation. The person who contacted us was very rude refusing to fetch us because the building is in another location. AVOID THIS HOTEL. Very poor customer service. If i can give a negative star i will do it due to the hassle they put my children during our travel.

DO NOT BOOK THIS HOTEL THEY ARE SCAMMERS. Arrived with my partner and phoned hotel as it’s not easily found. The women on the phone apologised that she could not check me in as the building had lost power. Asked me to cancel through Trip.com. When I went to cancel they rejected the cancellation !  Tried to call again and they hang up in my ear.  Trip.com customer support phoned them and they denied everything. Trip.com gave me half my money back.

佈置的很温馨，榻榻米的風格 可惜站在上面會有聲響和輕微的塌陷 在床上躺着玩手機，從天花板上降下了一衹蜘蛛俠在手機上。