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Just wanted to say a huge thank you to all the staff at this hotel for making us feel at home whilst going through a very difficult time. The housekeeping staff were wonderful Janice and Anne on reception were very supportive and sympathetic as to the reason we was staying at this hotel and went above and beyond to help us feel at home and comfortable. Wouldn’t stay anywhere else and if I could give 10 stars I would. The staff at this hotel are some of most caring, compassionate and dedicated I’ve ever come across. Thank you all for making our stay welcoming and helping us out where possible. A credit to the Premier Inn team

Classing it as Tonbridge a little off the mark as it’s by the hildenborough town sign. It’s about a £7 taxi ride from railway station for info. Quickly checked in although later there was a huge queue. I had premium room and well worth it. Excellent facilities including pod coffee machine, upgraded bathroom with rain shower. Bed was very comfortable indeed. Quiet location. Only prepacked micro wave style items available for breakfast as the restaurant next door closed at the moment. Not known when will reopen or if available for breakfasts.

We arrived to check in and the reception area was deserted. We looked for a checking in machine and there wasn’t one. We rang the bell three times and eventually a woman appeared who wasn’t able to check us in but said it was easy to forget to take the customer alert buzzer if you left reception. After 15 minutes a receptionist arrived and we were checked in. The receptionist was pleasant but unapologetic for the long wait. However it was obvious he was virtually running the hotel alone so it was hardly his fault we had to wait. We were given room 1 on the ground floor we suspect because we had luggage and there is not a lift. Unfortunately Room 1 is extremely noisy with the main door banging shut and people up and down the stairs at all times of the day and night. We were also woken again by a group of guests outside our room chatting loudly with their car engines running at 06.30 am. We went to breakfast assuming we would be provided with their usual buffet but it was just a snack counter with little choice. Recently we have had to use two hotels from other chains and it is obvious Premier Inn are no longer the best value. Other Companies have plenty of staff, have very good restaurants and for the same price or cheaper offering much more i.e in one hotel two king size beds in one room with breakfast for £101. We have been using Premier Inns as a first choice for many years but that will not be the case going forward.

So, in this case it was the positive, helpful and 'can do' attitude of the blonde haired young man at reception that made this stay really good. He helped me carry my bags to my room (no lift) and nothing was too much trouble. He is a credit to Premier Inn. The pub is being refurbished which could be a bit annoying as it was closed, and I didn't see a restaurant within a quick walking distance. - but I'd eaten before hand. The car park wasn't huge but there is sufficent parking. For me this is the better of the two Tonbridge Prems as it is newly refurbed and it is more central to the town. Though still a 15 /20 min walk in. It does have less parking though than the other one. I spoke to some ladies cleaning the rooms and they were very helpful too. Best of this place is the staff.

Would have been nice to have been told pub (beefeater ) had closed down when i booked it thanks so much for not telling me. Was in room 7. They have built a breakfast room next door from 7 am all you can hear is plates being moved fridge doors opening. Not ideal.

It was fantastic the staff were lovely the receptionist was amazing and had a wonderful personality she loved to crack a joke but worried way to much