Absolutely wonderful place to stay in Hakone. =] The hotel has a nice atmosphere and is quiet, with comfortable rooms, good food, lovely staff and wifi with a nice surrounding area and bus stops nearby including right in front of the hotel itself that go to and from Odawara/near Tokyo (just be careful if travelling with large luggage like me, the buses to and from Odawara/Tokyo were packed! So be prepared to catch one early/later, wait for a more open bus to stop by or organize a taxi/other method of transport. The staff can assist you with this though!) I travelled alone and was quite nervous, but the staff and location helped me feel comfortable and at ease during my stay (there are of course staff that speak English, though I wanted to do my best and practice my Japanese and they were all very patient with me haha). If you're LGBT, have tattoos or are just anxious to use a public bath and are worried about going to a hot spring, you can enjoy the hot springs here as the room entrances are locked with a key given to you. (There is a fee for using these private onsens, however I found their pricing to be quite reasonable, especially if it meant I could finally feel comfortable and enjoy an onsen without any worries!) The baths do face a lovely private fenced bamboo garden area, that's view is shared between the other private onsens (you cannot see each other though due to the walls of the onsens itself). As someone who was utterly terrified of using a public onsen and tried once before elsewhere without any luck, this was a massive relief and allowed me to fully enjoy a hot spring (including in the rain! It was so lovely to sit in the warm onsen at night with rain pattering on the roof and viewing the bamboo). If you are at all still anxious about using the baths however, you can always ask the staff for any timeslots that are quieter (to make a booking, you see the front desk and write your name in a time-sheet anyway so you can see what the currently booked times are for yourself.) I was lucky enough to try 2/3 of the hot springs and can pretty safely recommend all of them! If you have any mobility concerns about entering/exiting the baths, I would recommend the Kaguya 'flat' onsen as it is similar to a small pool with steps, though the Kin-gyo onsen also has a wooden bar set up next to the bathtub onsens that can assist you. Aside from the onsens, the room itself was also lovely! Because I was travelling alone, I booked a single room with a regular bed (i.e not a futon). The room itself despite being one of the smallest had a decent size to it for me to spread out my luggage etc and was quite comfortable. The room did not include a bath which was perfectly ok with me as I was using the private onsens the entire time anyway which of course include a small shower area to properly clean yourself including soap and shampoo/conditioner. I chose this hotel for it's private onsens and proximity to a museum I wished to visit before it shu
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