Hailin Snow Town Dele Qingcang Hotel

店是新開的，設備很新也很完備，地暖很熱睡起來很舒服，全程老闆幫我們拿行李，非常感謝，服務態度也好，門口景色好看，店是中國雪鄉內的，去哪都方便。

這家酒店温馨如家，細節周到，讓我盡享舒適時光。服務周到細緻，每個人都如家人般温暖。環境舒適，絕對五星好評。 注:雪鄉太美了，冰雪童話世界，強烈推薦！！！

The reception counter is managed by the owner’s son (I believe it is a family business), who is in his 20s. He seems only interested in mobile games. When you make a request, he will ask you to shout for the cleaner auntie on the 1st floor. We booked a room for around USD 360.00 for one night. The room did not have air conditioning, did not provide breakfast, and did not even have a fan. We had to open the window (luckily, there was one) to allow cool air or at least some ventilation into the room. The room was considered clean but very small. The bathroom was flooded, and we believe the piping must have been blocked. We requested help from the cleaner aunties, but they only handed us a mop, so we had to mop the floor ourselves. For the price we paid, we could have booked a much better room outside Snow Village. I would suggest first-time visitors stay in Yabuli (e.g., a bungalow for 2 nights) and travel to Snow Village instead. With USD 360.00, you could book 2 to 3 nights in the Yabuli area, and you wouldn’t need to pack and unpack due to changing locations. Another bad experience was when the receptionist asked me to cancel my booking with Trip.com, promising a refund. Luckily, as a foreigner, I explained that it would be very inconvenient to get a refund from Trip.com, and they allowed me to continue the booking. However, I noticed the "boy" causing inconvenience to local travelers. In the end, the local travelers were forced to cancel their bookings and pay the hotel directly. This is a very unethical practice.

條件很差，性價比低到不忍直視，一次受罪的體驗。酒店門頭連燈都沒有，看上去跟要拆遷了一樣，過道擺滿了各種臟亂的物品，客房服務的大姐就躺在過道臨時的床上玩手機，馬桶堵了來幫忙疏通後皮搋子竟然就放在我們房間門口！現在的照片是我們換了的第三個房間，還是已經幫我們升級後的，前兩個房間都有碎頭髮和稻草，天花板還有好大一圈黴斑，然而這一間依然還有很多碎頭髮，儘管他們説被單是隨時換的但是我不信。服務小哥還是挺熱情的，人也實在，要是不叼着煙頭給我們服務那就謝天謝地了。

晚上停水一次，第二天早上停水一次，插座沒通電，熱水器沒亮，服務員來看説就是這樣的了。房間沒熱水壺，大廳的熱水壺燒不開水。房間有股黴味，掛衣鈎壞了衹用透明膠貼一下。1380一間的房間，真心不值，一進門不到兩平方的地就到大床了，多個箱子都沒地放。雪鄉也沒啥好玩的，不值得來。

跟朋友一起來的，來之前特地問了房間有沒有暖氣，因為太怕冷了，瞭解到是統一暖氣後放心了，房間很乾凈，工作人員相當熱情了，住了三天，房間衞生每天都有打掃，晚上回來看到房間收拾的很整潔，內心暖暖的來回冰雪畫廊和雪鄉的都是老闆提前幫忙聯繫的，直接送到了門口，真的非常感謝，第一次來不用操心太多，專心玩和吃就行了，新的一年祝老闆生意興隆，財源廣進，客似雲來！