익스텐디드 스테이 아메리카 - 거니

Bed Bugs! We are currently living in an Extended Stay America in Gurnee, IL. We have been here for 3 months. Within 2 weeks of moving-in, my boyfriend started experiencing bites/hives. (pictures taken). Evidence of bed bugs was reported to the front desk but nothing happened at that time. Fast forward to date, we have video/photo proof of an infestation in our room. Upon deep-cleaning our room we found a colony of bed bugs on the box spring. Management has been alerted and shown video/visited the room. We have been offered another room, across the hall, as well as quarters for laundering our items has been offered. Moving is not an easy task as we are 59 years old, a disabled veteran and a retired state worker. We actually paid movers the last time we had to move, so moving is not an easy task for us. What would you do? We really need answers.

The customer service is terrible if you want to be charged hidden fees without your consent go to the extended stay they where supposed to send me a consent form before a purchase was authorized and I checked my account and a charge of 370.00 was made to my card that I did not authorize.

Love the place, long term or short term. Real quiet, real friendly. Really local to a bunch of different entertainment. Brian and his staff and are always on top of things. No need to worry if you’ll have something or not. Kitchen is nice, full size fridge, laundry, spacious rooms. I’d highly recommend a stay if just going out of town, or if the master bedroom is being remodeled for a week or two.

It's the hotel I always choose. The prices are great, the manager & staff are ALWAYS friendly & accommodating!!!! I told them ONCE that I had a favorite room & now whenever I stay there they always try to give it to me. It's honestly my fav hotel chain to stay at.

Overall I’d like to say that the staff there are very kind and helpful particularly Brian Pekala ,Destinee ,Loren and Lupe they always are great with making sure the rooms are clean and making sure I have new towels also I like the fact that they make sure people pick up there dog poop outside .I’m having a very present stay here I would highly recommend

We wanted to save money as this was the least expensive hotel in the area for the weekend and, it boy, you get what you paid for. Actually, I wish we paid even less, it should be more like $60 a night motel type. Everything is old. Bad quality - towels, sheets, ...actually there is not much else to even list here. Stupid towel exchange policy, I gotta bag the old ones and bring it downstairs in exchange for new ones, we were too tired to come back second time around. Now, carpets are plain sticky, with stains and super disappointed unupdated room furniture etc (Even tho the desk chair looked newer but again, dirty). I know that when the shampoo goes bad, it will be super thick and gooey and slow pouring, so I am glad we had our shampoo to use. Hope they check their shampoo inventory for dates. Although pleasant females in the front over the weekend , not the male at night.