Queen Residences & Apart Hotel

Really nice hotel! Good points Pool was nice & small Had double wooden sunbeds these were fab Our room had a walk in wardrobe which just kept everything neat. Room was spacious although small balcony On menu food was nice good options. Resort was quiet with the option of walking to the nightlife if you fancied this. Not so good Pool music was so loud and the same vibe all day. Had to get up early to reserve beds Breakfast was Turkish - salads olives bread - you could pay for extra. Towels changed very 3 days. Overall good holiday they just need to stop trying to be an 18-30’s hotel & focus on good points they have !!!!

We stayed at this hotel due the good reviews. The hotel looked amazing on first impressions. The rooms are modern and pool area is nice, however, rooms are not cleaned to a high standard which lets the hotel down. The main issues of our stay was being excused of not paying our bills. During your stay the hotel let’s you pay for things when you leave. You are asked to sign for things after you order them. However, we wanted to pay as we go along so we didn’t get a big bill at the end. However, on the last couple of days we didn’t do this. When we went to pay at reception and they stated that we had only paid for one bill over two weeks, which was around 250 lira, however, this was a lie. We requested to see the manager and for CCTV to be checked. They all told us we was lying which was really upsetting. We admitted we had a couple of bills to pay but not five other bills which we had already paid for. The guy we paid the money to lied and said he could not remember us paying. This guy had attitude the whole holiday and was rude. He also put us into a dodgy taxi So be careful when asking for one. The manager checked CCTV and after some time he found us paying ! The manager said the the guy had put our bill on to the wrong room. The hotel did apologise however, they initially told us we was lying. They also did not offer anything complementary which you would expect after being excused. They did offer complementary drinks but this was after the TUI rep raised it as an issue. If you pay with cash please get a receipt or write down when you paid to avoid the same issue we had. If we didn’t have this issue we would have rated our stay average/good. The rest of the staff were nice but I would say they need more experience. Communication was an issue. Also, when we first arrived we was waiting for drinks for over 30 minutes even when it was not busy. We spoke to other families who said they had a good experience so our experience is different to others.