로스 하르디네스 데 아바마 스위트

Very nice resort with apartments depending on private owners, not a hotel. The pool is not a children pool ( 1,,40m ) and it is not allowed to play ball inside the pool. I wouldn’t book it with children. For people who like golf it’s a famously place. The construction noise caused by many construction works taking place directly in the complex is not pleasant.

Everything is perfect! Vincento helped us in everything, gave us recommendations and also help us to reserve everything we were interested in. He remembered my birthday and sent us gifts in the room which was really sweet!!! Thank you!! Perfect service.

We rented a 3 bedroom apartment with jacuzzi. (Which was lovely and warm) The pools on the resort were cold so to have this outside our apartment overlooking golf course was amazing. The location was quite secluded away from the hustle and bustle. Quite nice Very family friendly. If you love golf then this is the place to stay ! It’s a difficult walk to the beach ; hotel transfers and towels are provided.

Schönes Resort, aber sehr unprofessionelles Management! Auf den ersten Blick ist das Resort fast ein Traum, aber.. Als wir zur Suite geführt wurden, bat ich den Mitarbeiter das Tv suszuprobieren… und siehe da- die Batterien der Fernbedienung waren leer- er versprach den Techniker zu senden…. Er kam nie! Beim check-in fehlte das ‚do not disturb‘ Schild , weshalb eine Reinigungsmitarbeiterin um 9h in unserem Badezimmer stand- ungebeten.. 🤦🏻 Die am Ankunftstag noch kompletten Handtücher wurden trotzt mehrfachem Hinweis erst nach 3 Tagen komplettiert… Als wir Golf spielten (für 2 Personen €380) weigerte sich der Buggy vor dem 9. Loch weiter zu fahren, wir mussten den Buggy stehen lassenn und das Spiel abbrechen. Unsere Bitte beim Caddymaster das zu klären und uns ein Feedback zu geben verhallte ebenfalls ohne Reaktion. Zur Klärung- klar können Fehler passieren, aber niemand vom Management kommunizierte mit uns- ein arrogantes Verhalten des Managements! Als wir beim Checkout gefragt wurden wie unser Aufenthalt war, berichteten wir. Darauf liess uns die versntwortliche Dame des Managements wissen das sie die ganze Zeit vorgehabt hätte mit uns zu sprechen… sie habe es aber zeitlich nicht geschafft… wie war das mit den Prioritäten???? Dafür wurden uns ohne Gespräch einige Euros von den nebenkosten erlassen… ein fader Nachgeschmack bleibt… schade

Not 5 star - No water on some days for showers, flushing toilets or drinking. Ants all over the apartments in kitchens & bedrooms and is a known problem. Basic amenities not provided (tissues, extra toilet paper, vanity kit) and items not re-stocked - they are particularly reluctant to replenish dishwasher tablets, so buy your own to avoid hassle. Cleaning / housekeeping is very poor - no hoovering or sweeping (probably why there are ants). App to order items does not work and fixing timings for cleaning is offered but they don’t actually come when requested. Manager very nice but seems cannot fix problems and reception staff reluctant to help and there is no communication between teams (baby cot requested before arrival but never set up by housekeeping and required lots of calling to get). Pool is beautiful but no poolside service and it is very difficult to get towels or umbrellas - you must do it yourself (pool staff on AirPods & hide in the pool store room). Terrazas is 4 star & down the hill and is a better experience for less money.

We spent 2 weeks over the 2023 Christmas period with our family. Before travelling, I noticed a review who reported construction noise so I checked with the hotel and they reassured me that if was happening but it would be very far and would not disturb us. Every single days, apart from the week end and festive days that are off we had to live with hammer noise from 7am until 6pm. It was a nightmare, impacted our son’s nap, and fair to say that we did not relaxed at all. For this because I have been lied to I received a 40% refund of our stay, I still believe that what we paid was way too much for the service. And I really believe that between Christmas and New Year’s Eve when the entire planet is on leave, this should have been paused. First of all, this is not a hotel, this is bunch of flats and villas owned by private owners and they have put 3 restaurants there to make it look like it’s a hotel. Reception was answering the phone 10% of the the time and I had to confirm myself the booking for a our new year’s eve dinner as no one was doing it (had to actually go and talk to the restaurant myself). House cleaning was randomly happening. All pools ran out of towels every single day. The breakfast buffet was an utter joke, super minimalist, not even good, you have to count the fresh fruit… lots of too sweet pastries… There were a lot of mix up with our orders at the Tagara restaurant, it was way more professional at Melvin. We all got sick once after having lunch at the bar restaurant by the pool. The kid club was nice but they have too many children to look after so can’t properly look after the children. We tried the golf but the hammer noice was making it impossible to focus. They can take you to the nearest beach with a van, Tommy is very good. The other driver is on a mission to make you throw up. The beach has zero interest, dirty, loads of people. I am still chocked by the amount of money we paid for such an awful time. I will finish with some pros: the pool by Tagara is the best for kids as it’s heated and the flats were brand new and functional.