호텔 스바넨 그란슈테드

Great hotel.Great staff .breakfast was wonderfull so much chiice ..the rooms are basic but very clean.And as the temperature outside was -4 we were very great full for the cosy warm heating.We will return .and definitely recommend billund and all attractions are within walking distance and it takes around 45mins if you want to walk to airport

Arrival 6 pm. got a room. The room was not cleaned, the bed was NOT freshly made. Complained. Lady from the reception went to the room, came back after 5 minutebn-now it is made. She only folded the bed, not freshly made, bathroom not cleaned. Wanted to leave. She gave me a fresh room. I slept. At 11pm I was awakened by fist banging on door. was scared. Opened. Security and the cook. I was told to leave the hotel immediately. Asked why. No explanation. Wanted to speak to the manager-that would not be possible. Had to get dressed and undressed in front of the gentlemen, waited in the pouring rain for the cab. At 1 o'clock I found another hotel. I wrote an email to the manager, called him - no contact possible. I have a trauma until today. Fortunately, the children were not there. As a hotel employee told me, the lady at the reception was not stress resistant. She was angry with me because I wanted a fresh room. She told the manager around 10pm that I was aggressive, which was not true. Was calm and solution oriented. The manager does not even ask his guest, has him forcibly awakened and expelled from the hotel. Disgusting. All staff seem to me oppressed and afraid to talk. Hands off this hotel, I can only warn everyone. Something like this is ripe for TV but not for families and Legoland visitors. In addition, it is teeming with mosquitoes.