그린빌 Washington County Courthouse 근처 호텔

처음에 내 방은 멋졌다. 나중에 머물러 돌아 왔을 때 마지막 손님의 냉장고에서 음식이 발견되었습니다. 샤워 커튼은 전자 레인지뿐만 아니라 나빴습니다. 그 외에는 깨끗하고 편안했습니다. 유럽식 아침 식사는 좋았습니다. 프론트 데스크 직원은 친절하고 환영했습니다. 서비스는 좋았습니다. 나는 돌아올 것이지만 처음 들어가기 전에 방을 확인할 것입니다.

방은 깨끗했고 직원들은 매우 친절하고 도움이되었습니다. 우리는 개와 함께 여행하며 개가 $ 7.00 추가 일일 요금으로 허용되어서 기뻤습니다. 우리는 방에 포함 된 아침 식사와 커피 메이커를 즐겼습니다. 침대도 편하고 에어컨도 조용하고 잘 작동했습니다. 10월초에 그린빌에서 핫해서 특히 에어컨에 감사했습니다! 다른 부분의 일부 방에서 개조를하고있는 것처럼 보였지만 우리는 어떤 소음도 경험하지 못했습니다.

My first stay was below average yet I stayed here again a few weeks later. The front desk staff were fine. The room, though, was not so fine. Couldn't turn off the lamp built into the top of the wardrobe, so had to pull it away from the wall and unplug it. The TV had no channels available, had to reset and do a channel search. So far, just 1st world issues. The next morning I discovered that there was NO soap or body wash, just shampoo. Plus, you could not change the flow of water from tub to shower, the pull valve was stuck. That was a fun time. Eventually got the valve to open part way so I could wash and rinse slowly. Then at breakfast they were out of coffee, eggs, oatmeal, and raisin bran although they did have the healthy and nutritious Froot Loops in stock. It turns out that the construction crew working on the hotel renovation (did I mention they were undergoing renovation?) had been invited to eat and cleaned out the breakfast area. I think I have finally learned my lesson.

Unfortunately came to Greenville for a Funeral. (Already a sad situation) Booked directly thru Tru By Hilton Website. Got to Check in Desk and there's 3 other guests standing around on their phones. I get to the desk and Lo & Behold.... There are NO More Rooms available. All of us standing there in the same predicament. And not because of some issue... but simply because they OVERBOOKED the HOTEL. By a LOT! The clerk was nice about it, HOWEVER, since last minute... I had to figure something out...called around like everyone else, and had to book a MORE EXPENSIVE motel much FURTHER away. In the midst of everything taking so long to get resolved, I missed the family dinner for the ”pre-funeral”. Because I believe in FIXING Your MISTAKES, I Tried to let the hotel resolve it properly, hence why this review is so far AFTER the fact. The clerk told me to call the Manager. After a few MONTHS of trying to get in touch with the manager, emails, voicemails, lefts Notes for her thru Staff, I finally spoke to Tequila Davis, the self-proclaimed Front Desk Manager. (Months) In which She LIED and tried to cover the entire thing up. She stated I was a NO-SHOW to the booking, a LIE. She then changed her story and said they tried to call me and email me stating that they MOVED my reservation to the Hampton Inn Greenville, another LIE. Confirmed later by the GM who said they don't have that ability. I even pulled my phone records from Verizon JUST TO PROVE Her wrong. Even had her verify which emails were sent out, showing the reservation was never moved. She offered NOTHING in response to the inconvenience as they refunded me for the 1 night stay. (SEVERAL DAYS LATER) Just glad I had the money to even book somewhere else. After me stating, so there's NOTHING you are willing to do to resolve this situation with me, she stated No, but will have the GM call me back. After MORE waiting and back and forth... WEEKS.... I decided to take this up with Hilton ”Corporate” and file a complaint. The same day, they had the General Manager, Shante Hill, contact me. She offered me ”enough points for a 1 night stay.” Mind you, this is Several MONTHS AFTER this all transpired, Several attempt to contact them, Several Calls, Several Emails & Lies & Cover Ups. So on the phone, I politely stated.... 1 Night Stay after all of this!? Tequila being rude, and lying on me....and you're offering 1 Night... which is really the FIRST night I should've had in the 1st place... I said... you could at least make it enough points for TWO Nights. She apologized for the inconvenience and stated she will have to ask Upper Corporate Management if she is able to do that. After Several MORE WEEKS of communication efforts on my part, I called back, to no avail, hoping to find out if they approved the 2nd night. I FINALLY was able to get her on the phone and she stated they will send me a 1-night certificate in the mail. SMH. So here we are.... From Sep 2023 till Jan