게이로드 텍산 리조트 &컨벤션 센터(Gaylord Texan Resort & Convention Center)

It was an awesome experience! We had a blast we will definitely come back!

This was a great get away for the kids!

Nice place to take the family. Lots to do here. Many nearby locations via shuttle bus. Highly recommend.

First, please train your staff to be quick and efficient at the check in counter. I received the worst customer service from Jessica/Brazil. She didn’t greet me, could barely speak any English. Her coworker checked in three guests in the time it took her to check me in! The room had no plastic laundry bags or complimentary coffee that was promised. For close to $400 a night we should get those two things. Wouldn’t stay there again.

As always it was amazing. The service was great. Great location to airport and to different venues.

The ***lord’s ambience is spectacular. There are lit fireplaces, high ceilings, a stone interior entrance…feels like a castle, heated indoor & outdoor pools, fitness room, coi fish pond, running train set, water geyser, giant chocolate chip cookies, live singing pianist, thick, clean and not stained carpet heading to room. Great idea with the noiseless, clean fireworks. Parking should not be charged if you stay at a non-peak time.

The restaurants were very basic but the food was pretty good. The events surrounding the resort itself were also amazing and I loved the decorations as well. However, the room itself is where problems arose. The cleaning lady must've done a bad job because the mirror was dirty, there was blood in one of the pillows, and there were random bits of hair left over in the tub from the previous guest along with a used bandaid. This is something I would've expected from a 2-star motel, not a 4-star resort. There were also a lot of technical issues when it came to our keys. We weren't allowed to leave the parking lot twice, because the room key didn't work. But aside from the hotel room and parking failures, the resort itself is amazing. It's beautiful in there. The staff must've put a lot of effort into the decorations and upkeep of having living fish in the streams. Unfortunately, they don't clean the pond, there are a lot of people who toss pennies and quarters inside the streams. I don't think this does the fish any good.

This was a fabulous hotel to stay at with very friendly and helpful staff. Our room was great. It was quiet and super comfortable. Many things to do at the hotel, plus the pool had comfortably warm water in it and a wonderful workout facility.

We had a blast! Lights were amazing, Ice was magical and service was exceptional. Only complaint the cleaning of the rooms could be improved.