Hôtel Mercure Granville le Grand Large

훌륭한 위치 - 좋은 직원 - 좋은 객실 - 훌륭한 아침 식사 - 훌륭한 서비스 및 가치 - 우리는 6박을 머물렀고 호텔과 주변 환경을 완전히 즐겼으며 마을과 해변과 매우 가깝습니다. 우리는 꼭 다시 머물 것입니다. 지하 주차장에서 차를 맞추는 재미가 쏠쏠합니다!!

We usually stay in Ibis but for this trip we wanted an upgraded experience. A nice hotel, nice location, sea view, all rooms with balconies, all seemed very promising, planned to be one of the highlights of our Normandy trip. However. Booked on purpose a room with seaview (as opposed to city view), at a hefty surcharge. Upon arrival they gave us a room on ground floor (hotel is on a large hill). What a disappointment. The "seaview" of our room actually was terrace view (terrace of the hotel). Through chairs, people, and salty terrace windows one could see some glimpse of the sea. All higher floors have a perfect free and full view at the sea, the boulevard promenade, and the beach. Upon our inquiry, the reception person said he could not do anything for us (a long-standing Accor member) as the rooms on the higher floors were said to be reserved... Very strange, never heard of a hotel where rooms are specifically reserved by room number or by floor. A very big disappointment, not worth the money, and also very disappointed by the reluctance of the staff to find a decent resolution. Therefore, a strong recommendation when making "seaview" reservation at this hotel: do not accept groundfloor "seaview" rooms. And then I will not further complain about various doubtful stains in carpet, the room windows not cleaned from the salty water (a misty view), and the average breakfast (more Ibis level than Mercure level). I offered the hotel staff to respond to my complaint, but never received any reaction.