Hyatt Place Grand Rapids Downtown

This is beautiful Hotel located on beautiful location. Rooms are beautiful and walkable from the River, On the opposite street is a Grand Rapids one of the oldest building and it’s beautiful. There was a little miscommunication during our check-in. We were told that breakfast timing is from 7-10am but when we reached for breakfast at 9:10, they were already closing and cleaning restaurant. There were around 5-7 families who came after 9 for breakfast. But restaurant gave bread, fruits, butter, Jams, Coffee so we had breakfast. Other than everything was perfect.

Room was clean. The bathroom shower fixtures we loose around the shower head. Shower was a walk in and allows the water out onto the bathroom floor. Which made it very slippery to walk out. I think it should be noted that the parking is $38 per day when you’re booking the room. The breakfast was great!

Nice hotel. Up to the Hyatt brand. Good location, good service. . . Except. . .The hotel has no real front door. In the dark, from the street level, hard to find. There is no one at the street level, and no place to pull over or unload luggage. The front desk area is on the second floor, by design accessible primarily from the parking garage. The parking garage itself is excruciatingly hard to find if you have not been to this hotel before. Parking is $38. A nice garage, but a rip off. Not included with the room.

The pool was not working, the only reason I booked this hotel. No food available after 11pm. Our show ended at 11:30 pm.

We had a great time. The rooms were ready early and we even had a beautiful view. The kids were super disappointed that the pool was closed (we chose the hotel because it had a pool). But otherwise it was great.

The front desk staff was amazing! We needed some extra assistance during our stay, the way the handled our situation was above & beyond. We definitely will be coming back!

Hotel staff was nice. Clean, crisp, and cozy. I’ll look for this Name in hotels for future travel. We really liked the place!

Buffet breakfast was amazing and no extra charges! Great view of Rosa Park circle and holiday lights from our room. Attended an event at DeVos Place and this hotel was within a short walking distance!

The cell phone coverage in the room was terrible. Had to go to the lobby and work on the computer and make phone calls. Parking was not included - cost of $38/day. The hotel itself was nice and good location within walking distance to lots of things.