럭셔리 프리미엄 피네스 호텔 & 스파

I rate my stay a 1 . Last year we stayed with my family it was great we were so happy with the service food drinks atmosphere , but since then alot has changed ( for the worse ) The biggest shocker was that the cleanliness was not great , We had our room cleaned once during the stay and the ladies only made the bed and restocked the towels , the shower wasnt touched and the mirror was more dirty then before they cleaned it . To start of we didnt have any of the care kit like soap , and other essential that were there last year like toothpaste etc , we had to always ask for everything . The hair dryer didnt work it would stop half way and not turn back on and then the was really bad when u flushed the toilet the was coming out orange. The outside bathrooms by the pools was a big disaster, to start of one didnt have a working light so u couldnt even use the toilet because it was pitch black and the other didnt have a key to lock the door , lastly the soap dispensers were just for decor during my 3 nights stay non of the soap dispensers in the outside bathrooms were ever filled . to do with the service the workers were very nice and friendly the ones i encountered with. The last thing that was extremely disappointing last year was all drink were proper brands which was very nice to know when u ask for a drink u know what your drinking and this year they changed all of the drink to local cheap brands which were undrinkable really . I will attach proof of everything i wrote , but there no way to attach videos …

When you arrive, you don't arrive directly in front of the hotel, you walk from the bus with heavy luggage about 200 m to get to the entrance, the bus doesn't even go any further. The first two days looked promising, but then we saw the shortcomings. You came to the table, and when the dining room was full, there was no cutlery at half the tables, you had to wait for them to bring it to you, for breakfast you were given tea and coffee in paper cups, what was left of breakfast, such as hot dogs and sausages, was then cut into mixed dishes for lunch and dinner. My 3-year-old child vomited minced meat and pasta from 2 am to afternoon, and then my mother did the same. On top of that, there were intestinal problems and we only drank bottled water, and put the portion we ate on our plates. Then we asked other Czechs and the problems were the same. Intestinal problems and some even vomited, the day after that I started vomiting and that really ruins your vacation, out of 7 days you have 4 because you spend them in your room. The food selection is endless. Sushi once a week, shrimps alone twice a week. All inclusive meals were very limited, lunches only in the dining room, no possibility to eat outside. From 2 to 7 pm only watermelon and apple were available, beach bar until 5:30 pm and at 5 pm they said that they had already washed the coffee machine and you were out of luck. Having an all inclusive bar until 5:30 pm by the sea is very little. Programs for adults once a week one music for two hours. Programs for children according to their Instagram last July-August, dancing with a stuffed animal in the morning (it was - 30 min), mini disco every day in the evening, it was not even once. I definitely do not recommend the hotel, 5* absolutely did not correspond to its services. The pool was already cloudy after lunch and where there were children, I'm not even talking about the sun loungers by the pool for the hotel for about 1/10 people. When leaving in the morning, the snack was in the form of slices of salami and butter closed in a box and dry bread. There was nothing to spread it on, probably with your finger :-D.