칼리아크라 팰리스

Being a 4 star hotel and with the impression you get from the internet when you book, it is nowhere near what you can expect. The hotel itself is quite dilapidated, the lift is out of order every two hours and the room was not clean when we arrived. Things that were broken were only half done to fix. Hole in the ceiling, lots of dust etc. The outdoor area is great, and the staff were very nice. We also had all inclusive which we were very disappointed with due to the selection. You had the same thing every single day, no change.. Could also have had more choice of drinks without alcohol. Other things that were good were the entertainment at the hotel. But all in all this is a hotel that was not worth the money, and that we never would chosen again… We changed hotels after a week, to a hotel that was 3 stars, but 10 times better. So Kaliakre, or Vemara beach (??) Hotel, after the change of name, has a lot to do before they can have the 4 stars..

We have rented 3 rooms for 4 nights. It was bad from the very beginning. In one room there was no toilet paper, shower gel, shampoo and soap for 2 days. In another room, the toilet seat was in the middle of the bathroom, right in front of the shower. In one room, the mirror was in the back of the TV. In none of the rooms the refrigerator was working. In some rooms, the air conditioning system was not working properly, meaning that you could not control it or turn it off. Overall, the hotel is far from a 4 stars one. On the outside, it was very dirty. Cleaning is made in a strange manner, at 8 a.m., when guests are serving breakfast. So, basically, there is no cleaning during night time or early in the morning. The outside tables are sticky all day long. The equipment is not working properly. Coffee machines were brocken on a daily basis. They are providing only instant coffee, which is very bad. The food is bad, reused from the previous days, not very tasty and in few varieties, repeated almost everyday. Now, the worst part: when we have made the reservation, there was no specification about a green or an orange bracelet. So, when we've got there we've received green ones. We didn't know there were 2 types and guess what? The green ones didn't allow to go to the sand beach! Even there were seats available, we couldn't rent because we didn't had orange bracelets! We went to the reception desk and the manager, instead of showing some empathy and to try to solve somehow the problem, started to yell at us! A very ugly soul, unfortunately. We were ready to pay extra for the orange bracelets, but it was impossible. I told them that if I wanted to stay at the pool, I could stay at home and save the money. The bartenders didn't want to serve alcoholic beverages to our daughter, claiming she was underaged, but she is 20 years old and the bartenders didn't want to check ID. As for the resort itself, what can I say? Garbage everywhere, trash bins full, garbage and toilet smell. My conclusion is that if you want to punish yourself, then go ahead and book a vacation at Kaliakra Palace.