글렌코 하우스

Expectation High, Delivery Very Low - Over Priced For The Service & Accommodation Got the price we were charged we were expecting something amazing. As you drive in, the house is very impressive, the way it stands, architecture, detail etc. The views would have been amazing from our rooms, but were obscure by scaffolding, something we were not told about prior to booking or arriving. If we had known this we would have cancelled. The greeting was OK, but again nothing amazing. We were shown to our suite which at first glance looked great. However we soon discovered that our bed was a zip and link and not even connected/zipped up together! Let that sink in circa £2,000 for two night accommodation and food and we have a zip and link bed, not properly connected or lined up. The TV would not work as it just said loading all the time. We returned after the first night, to find the housekeeping team had left the rubbish from our suite and someone else’s on the desk in our hallway. We also had a guest walking into our suite via a door that had been left open off what looked like a fire escape. The BT speaker did not work and when you went to the toilet (situated directly in front of an unfrosted window, you just looked over some camping pods/lodge type accommodation. All of this was reported to the front desk at the time, they were supposedly going to sort. The only thing that happened was the rubbish was removed. The TV, BT Speaker, Bed and security issue were not addressed. When checking out, again I spoke to the front desk and supposedly the GM was going to call me! Here we are 6 months on and still waiting.

This is now on our regular biannual breaks for the year. The magnitude of the wonderful solitude offered is on a different level. High end quality with outstanding cuisine. Excellent staff and with Sebastian’s cuisine makes for the perfect getaway.