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We had bad experiences with this hotel, Trip.com give a misleading photo (room with balcony) during booking, the room that we book is superior room and given a room without balcony nor window, disappointing

I booked a stay at this hotel and specifically requested a window room. Upon check-in, I was given a room without a window. When I asked the front desk, I was told I had booked a standard room, which apparently includes only non-window rooms. However, this important detail was not mentioned anywhere on the hotel's website or during the booking process. When I raised this again, the staff then told me that window rooms do exist, but they were already taken. This inconsistency was disappointing and made me feel misled. The room was ageing, with visible wear and tear. Cleanliness was fair, but not impressive. Overall, the experience was below expectations. The hotel could improve by updating its website to clearly state which rooms do not have windows and by being more transparent during booking. Better communication and basic upkeep would go a long way!

a hotel which in my opinion can be a good recommendation for a staycation. starting from the room where I stayed there was a balcony with a direct view of Lake Toba. and the best in my opinion there is a swimming pool which has a really good view of the lake and the pool is also clean and the service which in my opinion is quite good. what makes me really recommend this grandtamaro hotel, oh my gosh, the price is still very affordable with clean rooms and of course the view is directly onto Lake Toba. anyway, I don't regret staying here.