Shocking treatment by hotel management - we reserved and cancelled on the same day, 6 days in advance of the check-in date, ie. well in advance of the 5 days required for 100% reimbursement in the case of cancellation. But when I requested written confirmation of the 100% reimbursement, one Pia Guerrini notified me that they would be keeping 141 euros of the 267 total. Completely unacceptable, unprofessional, and totally off-putting for any future stay. Shocking.
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