We arrived at this hotel at 20:00 pm after a long day of travelling, The receptionist was extremely rude when checking in, left us waiting for them to sort a problem out which was their own fault. During this time dinner was nearly finished and they wouldn't let us go and grab some food (which we had paid for). Was also overcharged (double) with the holiday tax and it took 3 attempts to reception for them to realize it was a mistake on their behalf, hotel manager would not refund the money via card which is how I paid- would only give cash. Waiters in the dining area seemed to be lovely at the start, but if you didn't have any cash to tip them they would be rude and give filthy looks which made us feel uncomfortable. Hotel itself was very clean and tidy- cannot fault that, however the attitude on the staff was appauling which made our 7 night stay stressful and uncomfortable.
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