Windmill Premier Suites Genting Highlands

The stay location was okay, but there were several issues that affected our experience. The lift access card was very insensitive, and we had to "gosok-gosok" it repeatedly just to get it to work — even the staff acknowledged this workaround. The bathroom flooded whenever we took a shower, and the water heater didn’t work even after leaving it on for over 30 minutes, as instructed. How it affects if bringing kids or elderly. There was no air conditioning, only a fan. Also, the hanging bed lamp kept swinging and hitting the wall when the fan was on, creating an annoying noise. We hope these issues can be improved for future guests.

Room is quite clean just the master room bathroom water drain too slow at the bath area. It don't have aircond but still feeling cold because we stay at higher floor. Got washing machine in the house too. We need to check in at the other building which is geo38 residence. When check out need to wait bit longer due to lot people check out too and it have a lot of floors which is 40th levels.