Resorts World Genting - Genting Grand

그들은 우리를 스위트룸으로 업그레이드하고 원활한 체크인과 우수한 고객 서비스를 제공합니다.

They were really nice to provide fruits on our first day, very nice hotel to stay in however.. television wasn’t working esp the television in the toilet doesn’t have a remote controller that works. Shower gel wasn’t sufficient to fill the bathtub either. Other than that, the room and service from staff were great. View was beautiful too

Appreciate the great hospitality received from Guest Service Associate Ms Sree. She made an effort to fulfil my room preference and the stay was enjoyable. Genting Grand Hotel is located near Genting Club. There are choices of twin bed or king size bed in the Grand Premier Room. Looking forward to stay in the hotel again.

Just checked in for a 5 day stay and felt nauseous straight after going into the room Lifted up the toilet seat to take a wee and there was poop from the previous (or previous previous?) guest. This is supposed to be their premium hotel at Genting Highlands!

The hotel room are great, classic look but maintained well so far. The only upsetting thing is people smoking everywhere! Doesn’t matter on non smoking floor or even at lobby area. I can’t believe it! Most hotel now go towards non smoking, smoke free, but they still have smoking floors. Worse case was people smoking at non smoking floor, with the sign stated NO! I was surprised people smoke inside lobby, walking in and smoke! What a bad image!! The staff here are not strict or well trained !

Pillow menu is good, services line helpful, staff friendly and seems well trained But would be better if Wi-Fi credentials are printed on room access letter/receipt Anyways a good sleep in the room, decent bathtub does leads to a very decent, relaxing experience.