Resorts World Genting - Highlands Hotel

Not recommended.  Long Q to pre register Trip.com booking onto their system. Was pushed to many location. After queueing fir an hour, the one and only counter could not find the booking even though I presented trip.com confirmation email.  In the end was referred to the check-in counter that was empty. The lady made a check and remarked can find trip.com confirmation email why they said cannot. I stared at her.  Why didn’t they allow me to check-in at the counter when I first approached them. Instead I was referred to the pre-registration (OTA) counter which has a long Q. My paid room was the same as those free room that genting offered to its members.

Booked a king size bed room And hotel gave me a twin bed when I was there. When I complained to Trip.com, trip’s staff ruined my day by asking me to resolve it with the hotel myself. I am a consumer whom bought a product from trip.com and trip.com is taking the easy way out to ruin my trust and asking me to solve a mistake of trip.com. Bloody ridiculous platform who has screwed up 2 of my hotel stays in 2 week. The first problem occurred when I was in KL and this time is the second time. I never had this problem with other platforms

日落超級美，早起還能有機率看到雲海，客房服務很好，反應有霉味不到5分鐘就來處理了！

Nice and ambient environment for the room, very cooling weather. Will come again and again ..

假期人多，前台耐心解釋，並妥善安排等待期間的下午茶，並及時通知房態。房間有小公仔贈品，孩子比較喜歡。

可在e18hteen餐廳享用2人份早餐套餐