Hochfirst Luxury Mountain Resort

The friendliness of the personel unfortunately couldn’t avoid this 3 star review. With A hotel at this level a guest has the right to demand perfection. And even when something goes wrong the offered solution should comply with the level of quality A hotel like HOCHFIRST claims to offer. Our reservation at the Spa which was arranged as A surprise for my wife and daughter two weeks before arrival went completely wrong. No worries, because these kind of things can happen and aren’t too difficult to resolve, right? Well, this hotel succeeded in making us feel completely unimportant by first ignoring us the three days after this incident, and then offering a cheap and unelegant solution (ignoring my daughter) that almost felt like an insult. I felt ashamed to be confronted with such a situation and expressed this on several occassions during our stay. They did nothing with it, went on smiling as if nothing happened and ignored the complaint completely. After returning home I received an e-mail appologising for the late reply (again) and asking me if I would appreciate A phone call from the director. You know what I would have appreciated? The director had A whole week during our stay to talk to me, but chose to call me AFTER we checked out and returned home. That phone call was purely meant as damage control to avoid me from writing A review like this. Dear HOCHFIRST management; please learn to take guests seriously, or at least give them the feeling they are been taken serious. It would have been a pleasure to write how friendly Daniele and Anji and herr Oliver welcomed us in the restaurant, but not being taken serious and being ignored has put A shadow over this. A missed chance for HOCHFIRST. And two more things: the orange juice is being presented as fresh but definitely doesn’t taste like that. And the sauna is textile free for hygiëne reasons while at the swimming pool upstairs NOT ONE GUEST takes A shower before entering the pool (A sign is also missing) so this definitely needs improvement. If you are willing to pay A premium price for A premium hotel and don’t mind details as described above, then hochfirst might surely Be your choice.

We stayed at this hotel earlier in the year on our first ski trip to Austria. We have stayed in many five star hotels all round the world and I can honestly say this is by far the best service at a hotel we have ever received. The staff are so friendly & go above and beyond to make your stay perfect (especially Marcus in the restaurant who was outstanding …thank you). The hotel facilities are 10/10 (lovely spa), the location is 10/10 (ski in ski out) the rooms are kept lovely and clean & have everything you need. The food at breakfast and dinner was amazing, so much choice with varying menus. They were so accommodating as I’m gluten-free and I had more choice than at any restaurant I’ve ever been too. I’m not sure what else I can say apart from you will not be disappointed if you stay here. I can’t recommend it highly enough. We will be going back next year.