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We had a truly wonderful stay in Zell am See. The accommodation was clean, beautifully maintained, and in an excellent location—close to everything yet peaceful and relaxing. What made our experience especially memorable was the incredible kindness and support from the hotel staff. We had accidentally booked the wrong dates through an agency, but the hotel team went above and beyond to help us resolve the issue. They handled everything with such patience and generosity, which we deeply appreciated. The property also includes access to a covered parking garage—perfect for those traveling by car. Zell am See itself is a lovely little town, perfect for a peaceful family holiday. Highly recommended—we’d gladly return!

VERY GOOD, CLEAN, RECOMENDED

Clean, spacious, with nice view to the city and the lake.

This was one of the most chaotic places I have ever stayed, staff tried hard but where clearly let down by a lack of training and management decisions. If you are not coming by car I would avoid as the "shuttle" service to the town is very hap harazard. It was cancelled on the day of departure with no notice. There was no reception staff at 8am to help with check out and the kitchen staff had to help settle my bill without access to a card machine or the computer system. They did however help with getting us into town with our bags which was much appreciated, Overall I would avoid this location and hotel brand in the future.

It was a good experience and very nice place the staff very helpful specially Ben

We had a one night stay en route to Croatia. Our room had a lake view - although obscured by the rain on arrival. The receptionist seemed unsure of a few things - turned out she was new, so understandable. Frustratingly, we could not get the in room sauna to work, nor could the receptionist help. The manager addressed this very professionally in the morning and we were able to have a quick sauna before departure. The breakfast is good and was complimentary re our sauna issues, but pricey if paying 25 Euros for it. The room was comfortable and clean, but the in room tablet did not work and the streaming channels on the TV could not be accessed - none of this was explained until the following morning. The manager was apologetic and extremely helpful, but better staff training wold help avoid some issues.