퀄리티 인 크리크사이드 - 다운타운 개틀린버그(Quality Inn Creekside - Downtown Gatlinburg)

The hotel is in a good location. It's not new but it's fine. The biggest problem is your booking for the room. You also get charged for parking and service fees. Expect to pay $30 to whatever they decide to charge you for the extras at check in. I HATE HIDDEN FEES

The last time we visited this hotel, the door was left wide opened before we got to the room? Given a key & told to go to this room & the door was opened & bugs were all over the place inside? We did ask for a differ room, but early am, we could hear the staff & the rolling out with th cart/carts right outside our door, but we hadn't had a problem last time we were there, where we were so surprised this time?

1. Dirty bedsheets. 2. Dirty room with paint drippings and dust everywhere. 3. The AC was malfunctioning; the room was either freezing or boiling hot. 4. No trash can in the room. 5. There was a huge window at the ceiling right in front of the bed, so it was impossible to sleep comfortably due to the light. 6. The TV wasn’t working.. stuck on mute It seems like the room was still under renovation; paint job wasn’t completed. it shouldn’t have been booked out for anyone to stay until the renovation is completed. Completely not worth the money; we had to use our own bedsheets. The only part of the room that was ok was the bathroom. I wish I could upload the pictures here.. I would never stay there again

We loved being downtown and close to all the restaurants/attractions. The hotel is very dated…… The first room we had didn’t have hot water so they moved us to a creek view room which was great but the bed was uncomfortable and the fire place didn’t work. The hotel advertises a heated pool but I never saw one. You also have to pay for parking which is NOT listed anywhere online.

Beds hard…. Brown ceiling tiles in bathroom… sticky bathroom floor…. Some lights didn’t work… vents very dusty….. not enough towels for guest…. Charged $10 per car per day to park on there property… booked online it was not at address given online but very close but up a steep hill so thankful my parents didn’t join on trip they couldn’t have walked that hill to the attractions so I would have had to pay for additional parking… there were many cameras around

Room was dirty and in horrible patch jobs. The toilet had to be flushed at least 3 times after every use. The shower was barely a trickle. Lights in room didnt work. New bulbs brought but were so dim it was like a nightlight. Stains on 2 of 3 lightshades. Stains on sheets and giant stain on couch. Ice bin was dirty inside and out. We reserved a room with a jacuzzi tub. They said since we used a 3rd party to book we couldnt have one after stating they didnt have any so we pulled up their website and showed them in their pictures. They said if we came back the next day maybe they would have one. They wouldn't refund our money. When we came back the next day the next employee said they didnt know why they told us we could switch rooms because they couldnt do that. Horrible service, horrible room. Very old and run down. I have multiple pictures to back up what i am saying. Also, the heater or fan on bathroom ceiling had scorch marks like it had caught fire.

This was worst hotel my wife and i have stayed at in a long time. First we did not get the room we booked. The toom we booked was supposed to be a suite with a jacuzzi tub and a moutain view and we were downgraded to a regular room because they had no hot water in the room we booked. Then we get into that room and the fire place did not work at all. Then the toilet was not even bolted down and leaked around the bottom. Next the shower curtain rod was held on by one drywall screw and was barely hanging onto the wall. Next we to a stairwell from one parking area to another and the hand rail almost fell off when my wife tried to stabilze herself on it. She is in a walking boot, so very dangerous, to not have a safe handrail. The stairwell also had no lighting which made it even worse. This place is a dump.

This is in the perfect location! And the balcony right on the creek makes it even better. Such a relaxing stay. Check in was very easy and the free breakfast made my boys happy. The staff is very friendly and professional.

Adequate room, but bathroom was very small. We were also surprised with an $18 parking fee.