더 로마노스 코스타 나바리노 어 럭셔리 컬렉션 리조트

We had a truly wonderful stay at The Romanos. The hotel is absolutely beautiful—peaceful, impeccably clean, and surrounded by elegant spaces that invite relaxation. We would like to express our heartfelt thanks to the entire team for making our experience so special. A very special thank you goes to Ioanna Skrebou at the reception and Giorgos Karoutas from the Romanos pool for their exceptional kindness and warm hospitality. Their genuine care and friendliness made a lasting impression on us.

On the up side: Personnel was great, they bend over backwards to please you. The chef in one of the restaurants even made us a special chocolate cake (because I asked for some chocolate desert, and it wasn't on the menu) and they offered it to us free of charge. Pretty good choice of dishes in the morning. The lounge on the 3rd floor was perfect for a quiet evening listening to sax and trumpet music, away from the hustle and bustle of the Agora, which has two great Greek restaurants, Souvlakerie and Kook. I can not say anything about the other restaurants, because being in Greece, we ate Greek, or the pools, because being at the seaside we use the sea. The beach might have been ok, but we went to Voidokilia, Crissi Ammos and other natural beaches so we didn’t use their beach either. On the down side: They called me the day before the check in and said they would like us to be there after 3PM, which was their normal check in time, because they have a lot of check outs. We got there at 3:40PM, and yet we had to wait for our room until 5PM. They did offer us complimentary drinks on one of the pool bars, but my main concern was that I had to do some work at 5PM, and I was running out of time. The day before we left I found no parking spot on the smaller parking lot, so I tried to park the car (a rented Skoda Octavia) in one of the spots in the parking outside the reception. This valet comes up to me and says I can't park there, because that parking lot is only for pick ups and drop offs, and I have to move the car to the main parking lot, a few hundred meters away. I don't argue with rules but what about these 2 SUVs that were parked in the first 2 spots closest to the reception entrance. One, The Range Rover, had Italian plates, the other, the BMW M6, Romanian. They were already there when we got to the parking lot, and a few hours later 2 more luxury cars showed up there. The cars were still there at 11PM, so this was no pick up/drop off job. Initially I thought they were vehicles belonging to the hotel, but I saw the plates and they were definitely private. I just can't figure out the basis on which they discriminate. Could it be the make of the car might spoil the "luxury" image they want to project? One other thing: On our last evening I got a call from the front office/reception and was asked if I needed help with my bags. I told the man that I already made arrangements at the reception for our bags to be picked up from our room and taken to the main parking lot where our car was, at noon tomorrow. Then he said that the usual check out is 11 and he would appreciate if we were ready by then. The next day, like 15 minutes to 11, the front office calls again to see that we will get out by 11. This is not the way to go about in a Marriott outfit. I know there were many check ins, but we were checked in at 5PM, and if check out is 11, do they need 6 hours to clean the room?