호텔 빌라 델 소그노

너무 예쁘고 서비스도 너무 좋아요

저와 딸은 실제로 8월 11-14일 동안 가르다호수에 있는 Hotel Villa del Sogno에서 아주 즐거운 시간을 보냈습니다. 호텔의 모든 것이 훌륭했습니다. 위치, 서비스, 매우 친절한 직원. 하지만 제가 실제로 이야기하는 것은 세탁 서비스와 그에 따른 드라마로 인해 저희의 숙박이 최대한 부정적인 영향을 받았기 때문입니다! 안타깝게도 저는 새로 구입한 고품질(1,100유로 이상, 재단 비용 포함) 하늘색 리넨 정장을 그곳의 드라이클리닝소에 가져가서 세탁 후 바로 정장을 확인하지 않고 그냥 포장해서 집으로 가져가는 실수를 했습니다. 휴가 후에 다시 입어보았을 때, 저는 불쾌한 깨달음을 얻었습니다. 정장이 너무 뜨거운 물로 세탁되어서 색상과 사이즈 면에서 "파손"되어서 훨씬 작은 사람들이 입을 수 있었습니다. 호텔 자체 세탁소인지 외부 세탁소인지에 대한 지속적인 서신과 설명에도 불구하고 여전히 만족스러운 결과를 얻지 못했습니다. 반복해서 상기시켜도 답이 없었습니다. 사실 가르다호수에서 잊지 못할 휴가를 보낼 수 있는 모든 것을 갖춘 호텔에 대한 매우 불쾌한 개발과 경험이었습니다. 호텔의 누군가가 행동을 취하고 책임을 지고 피해를 보상할 때를 봅시다.

Villa Del Sogno offered the most spectacular views across lake garda it was like a Mediterranean paradise. I booked a junior suite as i wanted the terrace to wake up and have my tea on in the morning. The staff were really friendly. Our room was ready early but the lovely gentleman who showed us to our room noticed it wasn't quite ready and was very apologetic but it was fine with us and he immediately got on the phone to get it sorted. We decided to have a drink on the terrace while we waited and it was lovely. When the room was ready it was lovely and the balcony was massive. The only down side is there were no Tea or Coffee making facilities and i called in the morning and wasn't able to get any room service until staff arrived at 7. To be honest for the price i paid i would have at least expected that as a standard service. Aside from that it was wonderful and the staff in the morning wished me a happy birthday and the waiters and waitress bought out a tiramisu with a candle. It made for a wonderful start to the day. I would definitely return

We stayed here for 4 nights on our honeymoon and it was just perfect. It’s a gorgeous, classy hotel set high up on the road so the sea views are incredible. It’s better value for money than the hotels across the road on the waterfront but you feel like you’re there anyway. The staff are so helpful and friendly. I didn’t feel well when we arrived and they asked how I was feeling every day. Breakfast was delicious and we ate in the bar a couple of nights too (we didn’t try the main restaurant). Food was great and 5 star service to match. It was a quiet time of year so not many people around but that didn’t bother us. We had a room with a terrace which was lovely. We slept well and the beds were really comfortable. Grazia on reception was exceptional with her local knowledge and help. I left a ring at the hotel by accident and they found it and returned it to me with much care and consideration. We shall definitely return in future years (a big anniversary perhaps) and I can’t recommend highly enough. Thank you for making our honeymoon so memorable.

Stayed here recently and cannot fault it. Puts most hotels I've stayed in at home in the UK to shame. The service, the staff, the room, the view from the terrace and the dining: all perfect. We were originally meant to stay in June, but due to family reasons had to reschedule to October. Grazia was very helpful in rearranging the booking for us. Thanks!

We stayed at the Villa del Sogno as part of a weeks break, starting in Verona for the opera at the arena. This hotel did not disappoint, perched high above Lake Garda, with tremendous views, with a fabulous pool with attached restaurant. The room we had was very large and very well appointed. The bathroom was equally as impressive with ultra modern fixtures. All of the staff were outstanding, from the reception thru to those servicing the rooms. A particular thanks to the restaurant and bar staff, impeccably dressed, totally professional and courteous. The food we enjoyed was of a very high standard, and to cap it all the outside dining terrace had the most wonderful views over Lake Garda. Thank you for making our 4 night stay such a wonderful experience. We are certain to return when visiting Lake Garda again.