호텔 빌라 델 소그노

This hotel was booked for us by an agency and, coming from Australia, we had no idea what to expect- our experience was exceptional. We stayed for 4 nights in a room overlooking the lake and the terrace and it was marvellous to wake each morning to a fabulous view. During our stay my husband celebrated his birthday and many members of staff took the time to extend their birthday wishes. During our stay we had breakfast each day, a couple of light dinners and drinks on the terrace. Service for each of these was excellent. The hotel is located in a beautiful parklike setting, making it wonderfully peaceful

Huge disappointment 😣 1. At 05 30 I discovered no tes/ coffee making facilities in the room. Phoned reception and requested for room service. You have to wait until 07 :00? Unacceptable excuse. At €500 night cant you afford a kettle , a beaker + tea and coffee. Just like all other hotels. Or better still employ one more charming man from Sri Lanka to provide room service during the night hours, 2. Go and watch elderly guests trying to get into the pool. They all needed assistance. For heavens sake add a hand rail at the shallow end. Simple ! 3. I was unable to get to the changing room, poolside. Steps, but NO hand rail. So changed behind one of the chairs. Not welcome. 4 At check in G. Vanoni took ages to decide which room to give and then what rate go charge me. Eventually she quoted €500. Which i wrote down. The next morning the bill was for €551 😉 I naturally questioned this. The receptionist was adamant it was correct. After much discussion she got G. Vanoni on the phone who said I was wrong and she was right. She then said she can't see what rate was in the computer for last night. G. Vanoni IMHO needs training in customer facing skills. She refused to listen. Just kept speaking over me, She has 2 ears and 1 mouth. Try using them in that proportion. So I left VILLA DEL SOGNO , very dissatisfied. Just not worth €500 ,,,,,,,, for what..? I normally only use Trip Advisor to only make a favourable report. If something is wrong I prefer to tell them face to face.