I really wanted to rate this hotel a little higher, perhaps 3.5 stars. The PROS: 1. Great location, not far from the bus and train stations and an easy walk to restaurants, shops, and pubs. 2. The hotel itself has a nice pub; a great place to stop in for a drink or snack, with an Irish band certain days of the week. A shout out to Zed and Tina at the bar. 3. Our room was spacious and clean. CONS: 1. The hotel is a little worn around the edges, and the beds and pillows were not all that comfortable for us. I heard that renovations are in the works to expand the reception area and hopefully the rooms will be renovated as well. 2. Housekeeping was inconsistent. One day we did not get new coffee packets and cream; another day the dirty glasses and coffee cups were not taken away and replaced by new ones. We realize that these things happen, but when we took our dirty dishes to reception there was no apology or offer to fix the problem and in fact we were given a lame excuse along the lines of ‘maybe housekeeping thought we wanted to keep the used cups” (with dried coffe in them?) and we were told to carry our dirty cups and glasses to the bar and get new ones from them ourselves. In fact, the hotel seemed to be staffed mainly with young inexperienced people who definitely could use more training in the area of customer service. We had some other issues with service and for this reason the rating cannot be a 4. I’m not sure I would stay again, unless changes are made.
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