Our family arrived at 3pm for check in and were told that our room was not ready and that we would need to wait 30 minutes. Meanwhile, every other guest around us was being checked in promptly. After 30 minutes passed, we were asked to wait another 30 minutes!! This is unacceptable! We travel a lot and this is a first for me that a hotel could not honor their own check in time. When we were finally given our keys, we ended up arriving late for a family event we had traveled there for and nothing was ever offered as compensation. Not impressed at all with their front desk service.
번역