Hotel Duchessa Isabella Collection by Gsa Hotels

We stayed in a Hotiday room, 24, which I suspect is one of the budget rooms in this hotel. The hotel was in a fabulous location a few minutes walk from the castle and cathedral and the old city has a wonderful grid system so it is easy to navigate. Parking is through a side gate and then there are plenty of spaces but at €18 a day it is quite pricey. Check in was functional. The hotel was very grand but is now somewhat faded, think shabby chic with extra shabby. There was some wonderful old furniture dotted around but some of the stair carpets were loose, doors grated on the floor as they were closed, our coffee machine didn't work etc so it is in need of maintenance. Our room was a good size with a desk and plenty of power sockets and was very quiet, overlooking the back garden. There was no breakfast option, I'm not sure of that is a permanent change to the listing or a temporary glitch but there are plenty of places within five minutes walk. The provided internet service worked well. Insect screens would have been useful on the windows - there were no net curtains and we had constant trouble with mosquitoes, I know we should have prepared but we didn't and screens or net curtains would have helped. I was unsure whether to rate the hotel 3 or 4 but have given it the benefit of the doubt due to its great location.

In occasione della laurea di mio figlio mi sono recata presso questo sedicente hotel a 5 stelle che di stella non ne ha nessuna, l' ingresso elegante ma la sostanza pressoché nulla! Cibo da fare schifo, bevande calde ,salumi maleodoranti buttati sul tavolo con le mosche sopra ! Bibite calde , la festa sarebbe iniziata alle 20:30 e le vivande erano lì fuori sotto il sole e con il caldo da almeno due ore! Servizio pessimo, non hanno voluto tagliare e servire nemmeno la torta (se così possiamo chiamarla) , credo sia stata preparata una settimana prima visto che il Pan di spagna era raffermo. Una schifezza totale, avete presente cucine da incubo? Ecco!! Consiglio ai proprietari di chiudere e cambiare mestiere , datevi alla pastorizzia o all' agricoltura! È stata una fregatura pazzesca , festa rovinata e figuraccia con gli invitati!!! Sconsiglio vivamente a chi legge di andare in questo posto terribile. Vergogna senza fine!!!