25아워스 호텔 프랑크푸르트 더 골드맨(25hours Hotel Frankfurt The Goldman)

這個是25 Hours酒店的第一家，距離歐洲中央銀行總部很近。每間客房的裝修風格都不一樣，房間的設計理念都記錄在一本畫冊裏。早餐很豐盛，顏值也高。

Besides the comforty beds, I love the breakfasts here. Especially the service of Georgia. She’s so nice and welcoming that I almıst feel like I’m home and someone cares for me. Always happy to be back and seeing Georgia. All in all everthying is fine!

Hotel was great and perfect location to get anywhere in city. Very easy one minute walk to street car and five minute walk to subway station. All staff at hotel was very helpful. Bar was nice. The Italian restaurant inside hotel had good food but the hostess/waitress (younger one) was rude and did not like serving Americans.

I will start with the bad part. I booked a room for 1 night, one month in advance. 48 hours before my arrival, I received an email stating that they are overbooked and that they are relocating me to another 25Hours hotel with an upgrade and they wrote: "If this is not an adequate solution for your stay in Frankfurt, we of course offer the opportunity to cancel your existing booking free of charge – regardless of the reservation status and cancellation policy booked. " After a few emails, I demanded that any further communication should be by phone and through the Hotel Manager. I was notified that the Hotel Manager will call me "Shortly" and the Manager never called. I emailed them back that I will go to the hotel and I expect to have a room ready and that I expect to meet the Manager who promised to call and never did. The Next day, I went to the hotel, found my room ready to check in, and I asked to see the hotel manager. The receptionist went to the Manager, then came back and told me that the manager is not available (Although I know he/she is there from the staff). Rule #1: When a guest asks to speak to the manager, the manager should respond and not avoid the guest. Ignoring such a request and failing to fulfill a promise to call "Shortly" only indicates a very very weak and unprofessional management. It also means DISRESPECT to the guest. You could have had someone else call or meet me one behalf of your and represents hotel management. Now the Good part: Rooms are small but nice. The staff at the restaurant are very friendly. The staff at check-in need some training. Breakfast buffet doesn't have a huge variety but convenient. The location of the hotel is very good. Bottom Line: This hotel should be a two/three stars hotel not a four stars. Next time I will stay in another hotel.

The 25Hotel is a good value Budget Hotel, no doubt. Outdated by any standards, the “Anti-minimalism” decor and wall-2-wall carpeting throughout appears impossible to clean but the moderate pricing makes up for it. A visit to the adjacent restaurant ISOLETTA was a desastre. After a 15 hours’ journey from Buenos Aires we were looking forward to have a light dinner and a few fresh Pilsner beers. Our visit as well as our “small” order was met with hostility by the frustrated staff, apparently desperate for more business as we were about the only guests. The sympathetic manager may need to review the essence of any enterprise: « A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. »

Unique decoration style, bed was very comfortable and clean. And the breakfast buffet was great. The barista make great cappuccinos.

It was a late booking and our first time with 25H. It exceeded our expectations staff are very accommodating and respectful. We like the room and property design. We will definitely booked with 25H in our next trip in EU.