프리미어 인 포크스턴 - 채널 터널

Great location for catching the Euro tunnel but let down by the fact the air conditioning was not working in the hotel. Our room was incredibly hot and meant no one slept well.

This is one of the hottest rooms I’ve ever experienced and it wasn’t even hot outside (had been raining). Windows open slightly, noisy fan provided, for some reason it was like the heating was on all over the building. I went outside to cool down. If you don’t mind not sleeping before a massive road trip to Europe then stay here but honestly it’s the worst premier inn I’ve stayed in.

The room looked good on first glance BUT no air conditioning, no opening window, no way to cool the room at all. As a result, we got no sleep at all, and the staff's attitude was "well we don't advertise air con and there's nothing we can do".

When we booked the rooms, it was advertised as having air conditioning. There was no air conditioning. Just an extra fan.

The location was good, the room was adequate but the food was very poor and the access to our room in view of my torn Achilles was unsympathetic as there were no available lift to our room.

Not great. Like too many Premier Inn hotels, it is designed to work well but is executed badly. Maintenance repairs show a 'that'll do' attitude. When something is missing or doesn't work it is expected that, instead of correcting the fault, customers should be completely satisfied with just an apology. Staff are not trained to treat the customers as their main priority.